Hello!
We have taken all the solutions we could find on our forums, and merged them into this one thread. If you know a fix on an issue then please contact one of the Board staff and we will add it.
Let me give you an overview of the structure:
- General issues and possible solutions
- Issues with the Game and possible solutions
- Issues with launcher and possible solutions
- How to submit a ticket to the support
First of all make sure to check the following in all cases!
- Run the tera-launcher.exe with admin rights
- Check your firewall, anti-virus or other software if it blocks the access for TERA to the internet or at all. This normally involves the files "TERA.exe", "TL.exe" and "Tera-launcher.exe". If you use any kind of anti-malware software or other security software please check those as well!
- Do not modify your game client in any way, if you do so, the patch process can be broken and you won't be able to play/update the game properly. Also a modification of the game client can lead to a permanent account block/ban.
- Try to use the repair function of the launcher.
- Last resort: Uninstall TERA and remove all remaining TERA files from your system and download the game again through the current launcher/setup file.