I just bought a EndGame Package and I got it just fine, so it's working now, but yes, it's the items that we bought yesterday that arent there (but I still got charged and I cant buy any more Epic Starter chests).
Im also starting to see my stuff come in now. it must be back logged.
Item Claim is fixed, however, I bought the Epic Starter chest from the shop while it was bugged yesterday and didn't get the box now, just the Tera Club time.
Hello everyone, the issue should be fixed now, please take another look.
Our apologies for the trouble caused.
I am also missing an items that I purchase. about $50 worth of items. I only got the Tikats in my item claim.
15 hours later now. I submitted a support ticket, but have no hope of hearing from them until Monday (German IT and Customer Service people apparently don't work weekends).
I have spent real money in support of GameForge twice now, and both times they have messed up, and taken days to get back to me. I didn't mind supporting EnMasse, I was a Founder after all. GameForge will be the death of TERA in North America, I'm truly surprised Europe has put up with their "Service" for 7 years.
I too remember when I was playing Tera back then. I was a VIP member before it was a subscription. I loved this game so much that I came back because i missed it. So much has changed and it has more bugs than the original game had. If they shut down the NA server, I expect that I wont get my $100 back.
WTB fix
What does WTB mean? I tried again after closing the game and it still isnt working.
Hello,
I recently made purchases in the Tera Shop, but when I try to claim them in game, I get an error "Unable to reach Item Claim Server". I tried logging out and in as well as going to low density channels but I get the same error.
Umm... it only takes 8 or 9 hours to go from level 1 to level 70 at a casual pace right now. Yes, it would take longer without league of levelers, but certainly not weeks, let alone months.
Now on one hand, I don't think it's unreasonable to expect players to level at least one character normally before allowing them to instantly level characters.
On the other hand, you don't actually learn to play the game while leveling anymore. There are still an abundance of people who level up normally and still fall in the "I don't know what I'm doing" category. So would it really make a difference?
Im not sure how long the gameplay is, however you must consider that:
1: most casual gamers can only spend 1-3 hours a day on games due to work, family and other needs
2: side quests are a thing that people do take as a form of completists
3: I dont want to waste that much time to regrind the same missions and running around (especially the citadel of torment, confusing as hell)
I can understand wanting a restriction of "you must complete the game without this" in order to obtain it, however, not everyone is interested in continuing the story or wanting the best gears. People like me just want to be at the high enough level to enjoy the rest of what the game offers: Crafting, fishing, possible roleplaying and even helping new players.
PVE is only about dungeon tho and the fact that you "can just kick" don't solve bc most of the time for high level end game dungeons people never join in progress. You can do lfg but i know for a fact there is a lot of players late on gear on every patch that plays really well but can't get parties bc they are not skilled and can't get skilled bc the im is just a big trap
There is more to the game than just dungeons. While yes, that is what progresses the story and gives you the best loot, one of my favorite things to do is the creation part. Gathering raw resources, smelting, fishing and such. Similar to minecraft, you dont have to go through the story to enjoy the game, however, gathering those resources can be hard when enemy npcs are on top of them and cancels your gathering when hit. For that reason, I chose the gunner because of the sentry ability. But you dont get the sentry until lvl 46 AND you cant craft until level 65.
As for the party dungeons issue, the best solution as to make sure you are working with a good party, is join a guild that is known or specifies in dungeons. It will give you a better chance of a better team.
It may be a bad marketing strategy, sure, but not for your reason. Your reason is because you can't skip everything without knowing what you're doing at end-game.
Everyone else's reason for hating it is the unnecessary grind we have to do in order to get there when we can just purchase that to save time.
It's essentially so that new players don't ruin end-game by throwing dungeons because "I don't know what I'm doing". If they had allowed that, it'd be even worse strategy.
If I am going to make a purchase this significant, it means that I am already invested in the game and know how it works. Yes, there is the caveat of new players who want to skip the story and jump into battles blindly, but that would be a small portion because the genre of MMOs and MMORPGs is that you are invested somewhat into the lore.
For veteran players that probably make a good portion of the player base, we dont want to grind the story over and over again, especially when we have little time to even play.
There is also the question on PvP servers which I can agree that those instant lvl 70s should be restrained from trolls. However, in PVE servers, I dont see the issue unless we are speaking about dungeons. Even then, you can kick players out of group dungeons if need be.
To me, restricting it on the fear of a small portion of people just jumping into blindly, isnt enough to justify restricting it on PVE servers for everyone.
I have the same Problem as Cuddleshy.
I can´t purchase the Endgame Package, because in the shop it says "unavailable".
I contacted support about this and this is what they sent me:
"Thank you for contacting the TERA Customer Support.
I get that you are unable to purchase the "End Game Package" from the TERA store. Allow me to explain.
I would like to inform you that as you gradually progress in the game and gain higher levels different shop features will get unlocked. At this moment your level doesn't meet the requirement to buy this item from the TERA Store. I request you to kindly enjoy the game and try to level-up as fast as possible so that different shop features will be unlocked and you can buy the items accordingly.
Thank you for your understanding and we wish you further enjoyment in TERA.
Please do not hesitate to contact us again however should you need anything else.
Best Regards,
Charlie - TERA Support Representative"
So in other words, You have to be near level 70 in order to unlock instant level 70, which is probably the worst market strategy I ever heard of. En Masse allowed anyone to instant lvl up cause they knew people would have create new characters but didnt want to spend weeks if not months grinding through the same missions over and over and over again.
Hello, the Endgame Package is available for purchase once per account - per week.
The store tells me that its unavailable along with the "Untold Powers Package". When will it be available?
