Posts by shadowforgedfire23

Quote from Melione

Hello,

in order to contact our support you will have to create a new support account. Here is a guide that might be helpful.

Thank you. For whatever reason the support page is working today. Just to let you know, I tried that page 2weeks ago, 5 days ago, 3 days ago and finally again last night and that's when I was finally able to get access to the forums and leave a message. Glad I did. I had previously tried to register to the support team and kept getting kicked back. Happy it went thru this time. It finally made a ticket.

Quote from Concepcion30

I got the 'your email does not exist' messages when I was trying to log into the forums. I couldn't post here for several days for that reason.

As for the reinstall, as far as I understand that is par the course. I uninstalled everything EmE, from their launcher to the version of the game I played them on. Then I installed Gameforge client and Tera once more, and that worked like a charm.

Quote from LevinSnakesRise

Orrrr you could create a support account and send in a ticket asking for assistance?

To migrate, you need to go to this link: https://account.enmasse.com/?slogin=true and login.

Then click the 3 boxes on the follow-up page and click the button 'Start Migration'.

You will then be taken to a Gameforge page to either login or create a Gameforge account after filling out the information boxes provided.

Migrating from US

The above thread should offer you help on getting this done. (Click on 'Migrating from US', it's a hyperlink to open a new link.)

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I had that link sent to my main account email, filled in the boxes... and nothing. Keeps saying I don't exist. As to the other comment, my original En Masse Game installed is 52.6GB and now it's over 80GB to reinstall. I got a warning telling me I would lose my account cache data [i.e. - character info] if uninstalled, and to install the new game from GF would leave me with 5% HD space left which is dangerous if I were to do that and leave the old on here. Any advice on how to proceed? Is there a file that has just my character info I could pull to dsktp then delete old before new install maybe? Maybe grasping at straws here since I still don't have access to support group at GF.

Quote from Concepcion30

I got the 'your email does not exist' messages when I was trying to log into the forums. I couldn't post here for several days for that reason.

As for the reinstall, as far as I understand that is par the course. I uninstalled everything EmE, from their launcher to the version of the game I played them on. Then I installed Gameforge client and Tera once more, and that worked like a charm.

In my 1st comment I already stated that when I tried to login to GF support page it says my account doesn't exist, and without access there's no way to create a ticket. If I had access to it, this comment would never have posted. C'mon guys! Read what I wrote thoroughly please? But hey, Thnx for actually taking time to notice I had posted. I have a feeling I will not be heard until it's too late. Just hope for the sake of all the other players out there this doesn't go the way of Devilian due to some of the same "technical" issues flaring up. That was another Blue Hole Ginno great game, just like Tera has been for 7yrs. Tera will always be my fave jam, even if I lose access to it.

Well, Another good MMO comes to an end for me it seems. Been playing this since pretty close to it's inception, and when I heard about the migration I tried to move my accounts. This one being my most important. Been trying since mid-oct and the system kept saying I do not exist and when I tried to complete Gameforge registration it would say I already existed one day, then I don't the next! I keep trying to use an email I recently received that's supposedly an instant transfer of account over from Krafton to Gameforge. It doesn't work. It keeps taking me to some login page of GF support, and when I try to login to that it says I don't exist there either. Way to go guys & gals, YOU just took a veteran Tera player out of the game. It also keeps asking me to re-install the game even though I have it installed already. If I were to uninstall current version of TERA, I would lose my cache files to my accounts and there is no going back to retrieve them with the current situation between companies [and servers!] These kind of tech issues is what makes players like me drop subs and look elsewhere to spend good time and money. Send me an email if you ever resolve these issues BEFORE Krafton permanently deletes all of our accounts!!