Hi!
I see you've tried to contact Support and are having some problems. Support is usually the best way to resolve this issue. Here's a guide that can help with Support.
I'm sorry you're having such a hard time! Please let me know if this isn't helpful.
Raederle
Hi!
Here's a section from our FAQ that should be relevant:
Do I need to do prepare anything before the EME servers close?
• Please claim all items in your item claim, item broker, mailbox and guild bank before the server shuts down, as unclaimed items may be lost otherwise.
Please let me know if this isn't what you're talking about
Raederle
The servers are back online and available, and the Steam issues have also been fixed. Thank you for your patience!
Hi all!
The Steam issue has been fixed. Thank you for your patience!
Raederle
Hi!
To second missTao, Support would be able to help you best. Please also say which costumes exactly are missing. That would help Support give you a proper answer.
Raederle
Rather, you can't "merge" two accounts, but you can migrate both accounts into the same Gameforge client account.
Hi!
Yes, you should be able to use two accounts on the launcher. You can change between the two accounts on the launcher by clicking Settings, then Game Accounts.
If you still can't find both of your accounts, contact Gameforge Support. You'll have to make a specific Support account, though you can use the same email address as your normal Gameforge account.
I hope this helps!
Raederle
There’s cause for celebration in TERA – from today, American players can continue their adventures on the new Gameforge servers. We’re very pleased to see our TERA family grow and want to say a massive welcome to all the new players from everyone at Gameforge!
Players from America who haven’t yet migrated their accounts from En Masse Entertainment to Gameforge can still do that here – it’s easy as pie. You can find more details on the migration summed up in our FAQ .
New players and players who have already migrated to Gameforge can download and play TERA via our Gameforge Client .
Anyone who previously played the game via their Steam account can simply download it on Steam . Just please make sure to select the right region, as North America and Europe are distinct regions here.
Additional Information
Leaderboard: The next season (PvE and PvP) will start on Monday, 23rd of November at 09:00 CET in all servers.
See you in Arborea!
The Gameforge Team
It's 5am here in New York so i didn't really expect the NA servers to be up at this time, but I'm curious about where the NA servers are located; are they in the United States or somewhere in Amsterdam?
Hi!
Just to let you know, our servers are located in NA. Stay tuned for the grand opening!
Raederle
Hi Fellow!
-Right now, we don't know if we will have a "Strongbox loot table," but we'll let you know if that changes!
-We will have the same events for EU and NA.
-We don't have plans for a specific Welcome event now, just what we have in the November event announcement. We will, however, be offering a welcome gift for early migrations!
As always, if anything changes, we'll let you know!
Raederle
Hi,
That sounds like a tricky problem. Support should be able to help. Just follow the link, login, and type what you put here. I wish you luck with getting this issue resolved!
Raederle
It's been a while since I've played any N64 games, 'cause my brother took it and all the games with him when he went to college haha. I remember really liking Banjo Kazooie and Mario 64 (of course), and the Mario Party games were totally lots of fun with friends!
On gamecube I love Super Mario Sunshine (I actually bought the collection for the Switch and I've been playing that lately!), Harvest moon, and when I was younger Final Fantasy Crystal Chronicles. I played that with my brother and dad with the fancy schmancy GBA connection. I haven't really played on gamecube for a while either, since all my stuff is currently in storage (thanks, quarantine).
And I'll ask about getting NA put on the forum drop down, that would certainly make things easier!
Thanks! I'm really looking forward to working with this team and helping people out 
Hi everyone!
My name is Raederle, and I’ll be your new American Tera cm. I don’t want to take up too much of your time, so I’ll just write a little tiny bit about me.
I love gaming (of course), and have been gaming since I was little on the N64, Gamecube, and the PS2. I love gaming on pretty much any and every platform. I also like reading, cooking, tea, dogs, and holidays! There isn’t much I dislike, except bad internet connections.
I’m excited to be able to work with all of the wonderful people on this Forum and on this game! Have a great day, and have fun playing!
Best regards,
Raederle
(P.S. I'll be a CM for all servers, ignore that little server tag up there 
)
