Posts by Raederle

Hi!

We take cheating very seriously and are doing our best to combat it. In the meantime, if you see someone cheating, please contact Support to report them.

Raederle

Quote from cuentaxnueva22

When i log it it just tell me to confirm the migration again, with that button "start migration" im unsure to click on it, couldnt be if i click on it they possibly remove my account from gameforge and try to migrate "again"?

No, if you click this button and you already migrated it will just tell you that you've already migrated your account.

Hi!

LevinSnakesRise is correct. If the first migration was unsuccessful, the second try should tell you if it's successful. If the first try worked, you would just get a message saying that your account has already been migrated.

Raederle

Hi!

Here's some relevant information from our [FAQ] TERA America

Quote from threea

How does the migration work?

• In order to begin the migration process, please visit the migration website of En Masse Entertainment and login with your EME credentials. The migration website link is: https://account.enmasse.com/tera_pc_migrations
• You will then be forwarded to Gameforge’s migration website.
• There you will need to create a new Gameforge account or sign in with an existing one.
•If you also played TERA on Steam, your Steam linking will automatically be transferred as well.

Raederle

Hi!

Since you said that you already checked that the launcher was set to NA and not EU, the best way to get help would be to contact Support Here. Note that your Support account is different from your Gameforge account. Here's a guide to our support system: [Guide] Contacting Support

Raederle

Hi!

There are no plans right now to remove inactive characters. If something changes, we'll let you know

Raederle

Hi!

These calendar rewards are set to UTC+1, so the reward should be available at midnight that time. If you still can't get your reward then, please contact Support.

Here's a helpful guide to how our support system works: [Guide] Contacting Support

Hope this helps!

Raederle

Hi!

Please contact Support with this issue. Here’s a helpful guide to how our Support system works:

[Guide] Contacting Support

I hope they're able to help!

Raederle

Hi!

Please contact Support with this issue. Here’s a helpful guide to how our Support system works:

[Guide] Contacting Support

I hope they're able to help!

Raederle

HI!

I'm sorry you're having such a difficult time getting online. Considering how many things you've tried to fix the issue, the best option now would be to contact Support. Here's a guide on how our Support system works.

I really hope your crashing problem gets resolved!

Raederle

Yep, I misunderstood. Sorry about that!
You need to launch the game through the Steam library in order to select your region. Using a shortcut or launching from Steam's task manager doesn't seem to give you the option. I've edited my above response to be more accurate.

Sorry about the inconvenience!

Raederle

Hi!

You should be able to choose what region to play when you launch the game from Steam Library. After pressing "Play", a window should come up asking what region you would like. If that window doesn't come up for you, please contact Support. Here's a handy guide to our support system.

Raederle

Hi!

Please follow missTao's instructions first to see if that fixes your issue. In case it does not, you can contact Supportand they should be able to help. Hereis a helpful guide detailing how to do so.

Raederle

Hi!

It might be helpful to contact Supportwith this issue. Here is a helpful guide on how to do so.

Raederle

Hi!

I'm sorry you're having these issues with mystery boxes and smart boxes. The best thing to do would be to contact Support. Here's a helpful guide that will show how to do that.

Raederle

Hi!

Please contact Support and show them what you've posted here. Here's a helpful guide that shows how to do that. If it's a bug in the game and not just your two games, going to support will still help us be able to fix it

Raederle

Hi!

Here's some relevant information:

Quote from threea

Fishing Changes

• You will now be able to use Bait items starting from level 67 instead of 1.
• The “Sell Price” of Fish and Crates is removed (can be sold, but for 0 Gold).
• The “Delivery” of Fish and Crates will not give gold anymore, but Winning Ticket Stubs that when combined, can form a Winning ticket. You will be able to exchange the Winning Tickets for several consumable items.

Raederle

Hi!

Here's a post from our FAQ section that should help:

Quote from threea

Dear community,

there are specific items that have wrong or missing names as we already mentioned above, here is a list of specific items, so that you can have a better overview of what exactly each box contains:

Blue Sky Costume Box -> Dummy Smart Box10
Starglow Costume Box -> Dummy Smart Box4
Flight Suit Smart Box -> Dummy Smart Box26
Dyeable Flight Suit Smart Box -> Dummy Smart Box31
Chromaplasm Smart Box -> Emergency Item Conversion 0613-11
Dyeable Peachstringer Fitted Beach Wear Box -> Emergency Item Conversion 0613-35
Series 2 Swimsuit Box -> Emergency Item Conversion 0613-32
Yellow Duckie Swimsuit Box -> Emergency Item Conversion 0613-42
Butterfly Plunge Fitted Beach Wear Box -> Emergency Item Conversion 0613-34
Dyeable Duckie / White Maillot Swimsuit Box -> Emergency Item Conversion 0613-31
Striped Bikini Leisure Shorts Box -> Emergency Item Conversion 0613-36
Cold War Bomber Box -> (no name)
Glacial Expedition Gear Box -> Pirate for a Week

Display More

Hope this helps!

Raederle

Hi!

This sounds like a frustrating issue! It would be best to contact Support to get help. Here's a helpful guide on how to do that.

Readerle

Hi!

Thanks for contacting us! This doesn't seem to be a known issue at the moment, so the best option would probably be to contact Support. Here's a helpful guide to hot that works.
If anyone else is having this problem, please let us know!

Raederle