As someone who handles customer support myself and also Community Manager responsibilities elsewhere, I both understand the player side of things, and the company side of things.
The first thing you have to remember is that most Community Managers are just a voice of the company. They don't make the decisions, and most of the time they don't even have a say in anything. The most they do is suggest your ideas to the team, and then (usually) give you guys the team's feedback.They're just the messenger, and in turn, they are (unfortunately) meat shields. They're the ones who take the brunt of your complaints and usually you guys make it personal, even though it shouldn't be. It isn't a CM in particular that makes these plans, or comes up with these ideas. It's the Development Team, not the Community Team (i.e: Development Team would consist of Product Managers, etc.)
When a Community Manager is silent, it usually means a few things;
- They have nothing to report, so they don't post on threads they either haven't responded to yet, or ones they've already posted on.
- There's internal discussions taking place, usually due to feedback from the community, bug reports, etc which need to take place prior to planning a Corrective Action Plan if applicable. (again, see Point 1.)
- Threads like your other one listed here where you're breaking the forum rules (and by your account previously, you've mentioned you've broken them time and time again because you mentioned warnings, etc.) and personally targeting one of the CMs and doing a call-out.
In regards to "all Community Managers randomly close threads" you're actually just claiming it's random to fit your narrative when you know for a fact you've done wrong in some way or some form, and don't want to admit to it. If you're referring to the Thank you gameforge, thank you Krafton thread, Threea specifically locked it because the discussion ran it's course. She provided the solution (much to all of your dismay, folks) and closed the thread on a reiteration of her solution of what to do in current and future cases because it just dragged on and on. Just because you don't like that a CM closed a thread where you were all bashing them and the team as a whole and breaking the rules in the process doesn't mean you get to spin the narrative to fit your narrative. That isn't how this works.
Moderators and Administrators in general (not just Community Managers) get "flak" for 'silencing people'. When in reality, 97% of all closed threads violate the rules laid out by the community in question, and when you violate them you subject yourself to the punishments as such, which maybe include locking of the thread, a warning (public if no built-in warning system exists, or private if they do exist), a temporary suspension, or a permanent ban, again depending on what community you're involved in and how their punishment system works. Again, you don't get to spin the narrative to fit your own just because you're upset your precious bashing thread got locked.
I won't even try to explain how tackling and trying to bash every point under their job description is not only unnecessary but completely irrelevant, as they also have other responsibilities outside of those listed. They aren't free to roam the forum 24/7. Grow up and quit your bellyaching if you don't have any actual arguments to complain about.
In regards to the Support complaints, I actually touched on this recently in "The game is unavailable for you. Please contact Suport" for those who may or may not know how the majority for support systems work, especially in regards to ticket systems, and I feel that most of that covers the complaints here. Sorry, I couldn't be bothered to read the rest of the bellyache of the thread.
Point being; You have a right to be upset when you think you're being done wrong, and you should explain so in a calm manner. Explain why you feel the community is being done wrong and list out a constructive, exhaustive list of what you think is being done wrong, what's being done right, and what needs to change. Bashing people who don't even have control over half of what you're complaining about isn't going to solve anything, and will get you nowhere. Note the key word here is "constructive". If you're just saying "GameForge, you suck" that isn't exactly helpful to anyone, including yourself.
TL;DR - Stop behaving like a child, and you'll stop being treated like one. Stop breaking the rules, and your threads won't have to be locked and you be warned or even banned. Etc, etc. I already put more effort than I originally intended into this thread and can't really bother anymore.
Please note that these rewards will only be delivered whenever Build version 100 releases.
(except Beer is nasty, so pretend it's a really good Kentucky bourbon whiskey)
Why do i have to click "claim rewards" 40 times. then click a box again, then click another box "confirm" open "select" amount . then watch 40 boxes for the guardian missions open AND scroll pass on my screen for 20 mins
