I feel like everyone who responded to me is confusing Community Manager with Social Media Manager.
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Also like to mention that as a CM is EXACTLY THEIR JOB to read forum 24/7 and if im wrong please tell me what other tasks they have.
Incorrect. A Social Media Manager's job would consist of an 8-10 hour job of reading all avenues of communications, such as Forums, Twitter, Facebook, etc. (Yes, forums are counted as Social Media.) A Community Manager has other things to do aside from reading the forums all day. These things usually include, but are not limited to;
- Writing up multiple reports to file throughout the day with their boss(es).
- Attend company meetings when applicable.
- Looking after their other communities aside from just one. (Most CM's are spread out over multiple communities if the company is big enough; i.e: Gameforge is one example)
- Working with the different internal teams on whatever might be applicable to the current situation at hand. (i.e: They see mention of something in the forum, can't find any information on it, and they go ask QA to test it and let them know. Sometimes it's something quick and they stay with QA to get their answer. Otherwise, QA will get back to them and they'll move onto their other tasks.
- Any other mundane tasks that are required on a company to company basis, which varies company to company, but aren't 100% inside your normal hired scope.
If you think about it; Fall Guys' Community Manager does not sit on Twitter all day (aside from the fact that Twitter isn't their full-domain, but again, that's besides the point.) That isn't their job. Sure they post memes and make us feel good and want to continue to play, but that isn't all they do. Same applies to Gameforge. It's nobody's job anywhere in the world (unless they just have money, time, and resources to spare out the butt) where your only job is one thing, let alone letting that one thing being reading a forum.
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Also Buschfunker is not writing these threads just because he is bored of his mind and doesnt have anything to do at home. He's not behaving like a child and just because you work as a CM somewhere and you take his threads personally does not mean that you can call him child and call his posts "bellyaching" (what a nice CM if you call the threads like that).
There's a difference between actually constructively pointing out the issues, and constantly breaking the rules (i.e: Calling out Threea as I already mentioned) and taking out your frustrations. The former is being constructive and useful. The latter is being a child, the differences are night and day. I never said he was a child, I said he acts like one, and he does.
As it shouldn't have to be explained, in this area I'm a community member just like you and everyone else. I have no power here. Therefor I will act as a normal person, not a CM. As a CM, it's like management; You have to act nice to all the Karens in the world, but the moment you're off the clock, the rest doesn't matter when someone's rude or disrespectful. You don't have to wear a fake smile and pretend to be nice to someone who's sitting here threatening your life over something that isn't your problem. 
Meat shields; like I mentioned earlier.
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Same cheaters appear every week in the pvp events, and every season same cheaters appear on leaderboard dungeons in pve and when we send screentshots to Polan (because obviously we cant make a video of them in the dungeon since we cant enter with them) he responds back with bot answers and says there arent enough evidence
Assuming you did provide all the proper evidence, there should be an exhaustive list of reports against said person they can reference later. However if people are memeslashing in PVP, you can easily send in a video, no? (If you haven't already.) Assuming all of this is done, this actually is concerning that they're just sitting on it. If you can't provide the date and time (including timezone), name and server, and hard-hitting evidence (videos in pvp, etc) then that's part of why Polan (who I searched around for and didn't actually see that much hate on the man) can't do anything. If people seriously run into people on the weekend bragging about memeslashing and gameforge not working on weekends, screenshot all that and send it in with the rest of the evidence, it'd be a big help.
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Does getting "getting punished" or getting "silenced" "locked" whatever you wanna call it when we get locked thread for breaking some rules apply only on us? Us being the players in this case, or does it apply on the employees too?
Should it apply to employees? Yes. Does it? Usually not unless it's something huge. This is their playground. Their workspace. They control it. The only people who can actually punish them are their bosses, so to answer your direct question, yes, it only applies to us, the players. We cannot silence the Moderators, Administrators, or CMs on the forum. That isn't how it works.
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Maybe they shouldnt be a CM if they got nothing to say 97% of the time, and when they DO have something to say its this
"this thread is locked now"
I literally touched on this on my original response. To quote;
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When a Community Manager is silent, it usually means a few things;
- They have nothing to report, so they don't post on threads they either haven't responded to yet, or ones they've already posted on.
- There's internal discussions taking place, usually due to feedback from the community, bug reports, etc which need to take place prior to planning a Corrective Action Plan if applicable. (again, see Point 1.)
- Threads like your other one listed here where you're breaking the forum rules (and by your account previously, you've mentioned you've broken them time and time again because you mentioned warnings, etc.) and personally targeting one of the CMs and doing a call-out.
However I did forget to add one tip I had typed at the bottom of my original post and then deleted it to keep track of my train of thought as I was typing it thinking I had added it. Another reason a CM may be silent aside from those three above is because they're told by higher-ups to be silent on this or that matter (aside from the typical baited-questions "How does your autoban system work" as an example). This is unusual and uncommon in the world of Community Management, especially in the video game industry, but sometimes mixed with a few of the other three reasons, they're told to stay silent, and have to do so, or risk their jobs.
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IT says in the name COMMINUTY MANAGER , not Thread LOCK MANAGER.
Yes, correct. However, they're above the Administrators (your "Thread Lock Managers") and Moderators. Again; this is Gameforge's playground and they handle things as they see fit, therefor, if a topic is breaking the rules they're allowed to lock it, just like the board staff can. Same for warning or banning a user who is disruptive. Same principle applies.
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because none of us are 10 year old kids who never communicated with supports in any other game, we know a thing or two how support works and how it SHOULD work.
Nobody said you didn't, however what you see on the outside vs what is happening on the inside are two completely different beasts, of which the former you know and are aware of; the latter you are not.
