Indeed, everyone who had been informed about it had that time. Essentially, I am caught between two points, one of which no longer exists (en masse), and the other of which is indifferent to my having given the game money in the form of a physical CE (gameforge).
Unfortunately the last part doesn't even apply to them. It isn't Gameforge's game, it's BlueHole's, and BHS didn't even get the money directly, EME did. That is why GF (and any other company) would be unwilling to provide you anything you didn't get from them directly and lost. Why should they lose a profit (in the long run) by giving you everything you had to get you to where you were on EME's servers? Besides, some items and translations are different on GF's servers, so chances are several items wouldn't have the same name, and you'd be out of luck on those as well, unless GF took the time to look at the two different items.
My intent here was not to be a debbie-downer at all; it sucks that EME had an often-buggy email system for some, but unfortunately it is what it is, and again, it sucks. Had I not thought of TERA randomly before the transfer and reinstalled after having no computer for months, I wouldn't have my account right now either. Unfortunately there's you and several others who have made their voices heard saying they didn't know, and honestly it all falls on EME, though again, there was multiple attempts, so those few who are saying they did nothing are just too salty to see reason, but again, it is what it is, and we can't change it cause Krafton dissolved EME months ago.
Sorry man.