Posts by rocker1

Quote from Melione

In this case please try to adding the email of your Game Account (the one you don't receive emails from GF) by following the next steps:

1. Login into your Support account
2. Click on the Manage email addresses

3. Click on the Add email address

4. Add the email address you used for the migration and click on 'Submit'.

As about not being able to confirm if your accounts migrated or not, this is happens because the North America servers are still available, we currently do not have the information related to your account and due to this we are unable to confirm whether your account has been migrated successfully at this time.

Please note: If after submitting your migration you have been redirected to a "Thank you" page that means your account has been migrated successfully.

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As a follow up on this, I tried adding the migrated account email to my alternate support account email. But again, I've run into the issue where I can't receive emails from gameforge on my main email to verify it and add it to the support account email.

Support wont help until that email is verified, so I'm stuck in a loop that comes back to not being able to receive emails from gameforge on my main email.

Quote from Melione

In this case please try to adding the email of your Game Account (the one you don't receive emails from GF) by following the next steps:

1. Login into your Support account
2. Click on the Manage email addresses

3. Click on the Add email address

4. Add the email address you used for the migration and click on 'Submit'.

As about not being able to confirm if your accounts migrated or not, this is happens because the North America servers are still available, we currently do not have the information related to your account and due to this we are unable to confirm whether your account has been migrated successfully at this time.

Please note: If after submitting your migration you have been redirected to a "Thank you" page that means your account has been migrated successfully.

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First of all I would like to say that I did get redirected to the "Thank you" page.

Secondly, I have tried to add my main email to my support account, but I have already registered for it be be a support account and can't receive verification. A message displayed that read:


from my understanding of this, my main email is currently in a verification mode for 24 hours (from time I tried to create it) and after this time expires the account will cease to exist freeing up the email to be added to my alternate support account?

Quote from Melione

Hello,

to answer your question (although it was already answered by players), yes you need a second account to contact our support system. As about the forum account and Gameforge Client account, you can find information here Forum Login

Sweet.Shiro.Neko regarding your issue, if you haven't contacted our support yet, please do so.

I have this same issue, I created a second account and submitted a ticket (an alternate email because my main email is not receiving any emails from gameforge). I was met with a message saying that my question cannot be answered because the support account email did not match my actual account email.

This comes back to the problem where my actual account email does not receive emails from gameforge, therefore I can't make an support email with my actual account email since it requires email verification.

Is there anything else we can do?

I have this exact issue. I tried migrating my account which is connected to a yahoo email but for some reason the yahoo email doesn't receive anything from gameforge such as verification. I've actually had this issue in the past with other games such as maplestory where I needed to make a new email just to receive the verification email to play.

I tried migrating my account again to a different gmail account but it said my account was already migrated.

From what i've seen so far, my account successfully migrated to my yahoo email account but I have no way to verify it. Im worried to lose my account and gameforge support isnt of much help right now. Any ideas?