Hey there. Most companies (like GameForge and EME, etc.) actually don't have people working on weekends as far as support goes. If they do have anyone placed on Support, it's usually the people who watch the servers and maintains them over the weekend, that way for example, if all the GF servers miraculously crash all at once, someone is at the office (or remotely can access the servers) to restart them and figure out what's going on. As for why, this is usually the corporate norm; Offices are vacant on the weekends and then everyone comes back in on Monday for the Monday-Friday grind.
I would advise everyone with Verizon Fios to definitely send in a ticket if they haven't already, and even if you have, update your current ticket with this new-founded information and link this thread) and ask for them to forward this to the technical department so it can either be looked into and fixed, or explained.
As for the reimbursements, etc, etc that'd be something to include in your ticket as well, since nobody here can really answer that question except GF staff, though I would hope something would be offered, seeing as this is a very out-of-the-blue and exclusive issue to Fios customers.
I submitted a ticket and no compensation was offered. They even said it was an authentication problem on MY computer. It's clearly a problem with their authentication system because other games work perfectly fine and it only affects Verizon users. So I lost 3 days of Tera Club, missed out on the weekend event, and won't be able to claim the gifts on the gift calendar at the end of the month.
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It seems that an authentication error occurred during your login.
Game support is unable to provide compensation for this situation on a one to one basis. If any compensation is offered, it will be offered to all players and announced on the website or forums when it has been confirmed.
