Thank you Tera staff for always clarifying things in time, in the correct way and most of all, to help your community.
Polan is the most useless support member. (not that it isn't all that)
I lost 100+ underwear box cuz the patch86 note and stream were missleading and they only made notes on discord(i am not part of it) about they wont put new underwears into the game right after the patch and the already exchange boxes wont be converted into new ones.
I asked them to change my remaining and already exchanged boxes into new ones and recover my already used ones due to the missleading stream/patch note and not making official announcement about the changes on the website. They said a huge no.
So if you have any problem just its just waste of time asking help from the support. They will do nothing.
I also know about person who lost 250 boxes due to the same missleading. And lot of other ppl had that problem.
