*Edited, please be respectful. / ~Zancara
About main topic:
Everything important has already been said so i guess we can just wait? (as always)
Well my last idea is SSL certificate problem.
Go there -> Sunflare launcher troubleshooting
Download signed root certificates and install them (in description)
I think you will find guide how to install SSL certificates win7 on your own.
If that wont work, u can try writing ticket to support xd.
PS. Maybe use windows update (i assume it's win7 sp1) ?
Hmm these logs says that this error is related to "WebGet request error/timeout".
1. Execute launcher ,try to log in -> when error appears just hit ok (close the error window) and wait about 10mins (but dont close launcher) then try to log in again. (thanks to Sunflare)
2. Run launcher as administrator and do point 1.
That's all i can think of for the moment.
About this screen:
This report looks a bit funny and in my opinion is irrevelant(lovely win7?) .
You just have to download vpn app (for e.g hotspot shield) ,activate it, execute launcher and try to log in.
Your girlfriend's PC uses wireless connection right? Maybe the issue lies within WiFi card -> Try to use cable connection.
Also could you tick this option that i showed in previous post (and upload log file)?
Maybe i can figure out the problem (or some other ppl that view this thread).
Im not an expert,but i thought i could at least try to help.
Gonna ask to be sure:
-> You're not able to log in with your acc using her PC as well?
-> Is she able to log in using your PC ?
To check proxy setting: netsh winhttp show proxy
To reset proxy settings(need admin rights): netsh winhttp reset proxy
Beside these 2 log files u can tick this option:
I can think of a few stupid ideas that may be worth trying:
-> execute tera launcher in compatibility mode
-> "repair" the game (not reinstall)
-> try to log using VPN
Try naver papago translator