Let's all stop acting like this is the first time something like this happens.
Crashes and whatnot are common, hell you could crash Tera a couple of years ago without even stressing yourself.
People were messing around with stuff found on google to "ddos" and servers were still dieing. And that was like 3-4 years ago.
As a person who has been playing Tera off and on since release in EU, i've seen the same loop, the same arguments, the same way of replying/managing/cleaning posts and overall communication failures made by GameForge for many years now.
It's all on repeat. Hell, it is actually way worse than a couple of years ago, everyone is using 3rd party tools for various reasons, one of the most important being poorly optimized game and server infrastructure.
It's not about the actions Gameforge can take, how can they know for sure as a publisher who is using what and who is a standard player? Even the guys that made the game have trouble with it because of the way they made it in the first place. How can Gameforge determine or even attempt to do anything about it? We all know their game in depth knowledge is close to non-existent.
I think its about time to either invest in an infrastructure that actually protects servers or give up and close the game.
Cheers
