UPDATE:
Hello steasy-e,
Thanks for getting back with us.
As explained, it is intended. The cards are available for ALL of the characters on a server you've obtained them and are server bound. They do not belong to a specific character, so they have not been transferred and this is by design. It's exactly the same situation like with the EP system - the points do not get transferred neither.
Additionally, since you've already finished the quests, we will not be able to revert it.
Thanks for your patience.
Are they trying to compare EP to Cards? Of course they cant recover EP because there is no Item in this game gives Talent EP
But cards are an item like any other item is.
AND what the f.. is he trying to tell me they cant reset questlines?
"chara name quest id (1)" ..... just saying x) - lying and lazy.
You guys are just too lazy to go into my account and change this stuff because it would actually make you work 
Never been more proud of this company.