This means that details such as the exact time of the incident, a short video of the aforementioned activity, the exact actions you would say happened, and anything else you think is important to mention about it, are absolutely essential for our team to be able to work on it and take action when needed.
We have raised this topic internally and we would like to draw your attention to the above mentioned details when submitting a report, and we hope for your further cooperation on the topic.
What i didn't like about this is that you're deflecting it back to the player as if to incinuate that the people who report Memeslash/Memepulse and other Tera Toolbox exploits are not including those details..
The many reports regarding this particular Toolbox exploit during the Civil Unrest event every Sunday have all the aforementioned details included and yet these players still return every sunday to use the same exploits.
Details or not the results show that certain players are consistently exploiting and remaining unbanned even with the required details included in reports and tens of videos providing sufficient evidence. Even those that do eventually get banned have enough time in the game to cause sufficient damage, i.e the Gear Stat Duplication or Option Change Scroll duplication.
These things need to be dealt with in a more timely manner and more attentively before the game is damaged further, but the issue at hand is that right now players are using exploits and are not getting banned, even with a mass of evidence and details behind them..