tell me about it... i've had helpfull and not helpfull experiences with support, the quality off help varies on who gets your tickets
my worst case was the "hat issue" xD
i had a black hat i used to wear on killian, after the server merge it was bound to a charactor called ???? and when i contacted support, they said they had no record off my charactor on the new server ever wearing the hat.
even sent a video off running around in fraywind wearing said hat but nope, there "database" said that hat was not mine
also trying to get them to pay notice too 3 meme slashers in civil unrest that had been recorded by 10+ people cheating takes days and sometimes weeks to get them banned
OMG ...
Resume, you lost the item and that's that nothing else?
I just afraid that items, accounts and chars get lost and GameForge support does not care!
I'm trying to assist a friend that lost 3 chars in his account mysteriously and they simple say, we cannot do anything with tracers/logs/screenshots etc. nothing can't be done.
I just afraid to say to say that but is it possible Gameforge make mistakes and does not want to help/recover,
This is I really miss from other companies/games that really recover items etc.
Gameforge, this is another example, what is happening with items and chars?
Why they cannot be recovered?
We need a proper explanation not just a simple, we cannot this we cannot do that!
Please note:
I just thinking, how and why Gameforge picking up Tera NA in that way!
We will lost items and accounts in this migration process.
I have more than 200 screenshots even from the faces of my chars in case @#@!#@!#! happen.
I will share this information with guilds, people, forums, etc and report Gameforge action!