threea
i understand its an ongoing battle and we as players might not realize the numerous problems you encounter in your position as game managers.
let me say upfront its nothing personal 
i think we as players are just frustrated with many changes, especially if you are an 8 year veteran.
and since we cannot vent our issues to the people that are really responsible for what we perceive as bad changes, well... you are the go-between and alas have to take all the crap that should really be directed to the aforementioned people. the downside of your job i guess...
let me give you an example of one of my frustrations, and try to see it from our point of view.
i'm a pleb player with mediocre gear and as one of the few i avoid dungeons for numerous reasons. but... in 8 years i got by quite well by doing things that got me enough materials or gold outside dungeons and shop.
so i was glad to be able to get some annihilation gear and did my best to make it better.
i gathered, which could be very profitable, i crafted, same profit, i farmed where and what i could from killing open world mobs.
i got my gear to +11 -ish, i was proud and happy despite all elitist comments.
then one day, after finally getting enough materials to have another try, oooh thats a shame! i failed AND DOWNGRADED. NOT a nice suprise, never announced ( i checked all patch notes) and unless i was lucky many times before in enchanting ( very unlikely, you know the stats) this didnt apply to annihilation, just kaia and pvp gear, but BOOM haha your gear can downgrade now.
yay.
from my (player) point of view , outside the given example, in the last few months more and more and more possibilties to get gold and ( usable) loot were skillfully eliminated one by one, untill none were left but dungeon 24/7 on all of your 12 alts or visit the rng shop. EDIT: 24/7 dungeons AND visit the shop ( rarely get what you need from dungeon alone, have to go broker orshop to fill the gaps)
with pet adventure ( also a surprise) the price of gathered materials dropped from avg 20 gold to ONE.
crafting is worth-ish to do but mainly to avoid having to buy stuff that you can make. save for a few things its not worth trading.
guardian reduced to one per account... dont bother anymore. if i do im done within 15 minutes.
killing mobs in the open world has a 0.00001 % of getting som,ething worthwile ( forget skill xp im maxed and can max all my chars with the tomes i have in bank ( 1200 tier2 currently) so ... yeh well why would i do that?
fishing ... well apparently the only solution to botting was to eliminate fishing alltogether. im sorry but just for the tokens and what you can get from that i feel that is also not worth it.
even if i enjoy gathering, crafting and all mentioned above, in the end it leaves me with an empty feeling cos what did i gain from spending hours doing that? nothing.
it feels to me you ( or krafton, idk who is responsible) are going for pay cash or dont get anything.
thats fine and all, you/they are a business and running tera is not free. you dont work for free and neither do i, nor any player nagging about p2w.
in the past i was happy to "invest" in the game, just because i enjoyed it and like i said, nothing is free and i dont mind paying for something i enjoy. yes , even in the internet-age where people think everything is free and then have the right to complain about essentialy a gift horse.
but since there is not much or anything usefull i can do in the game i spend less and less time and consider spending my money just a waste.
i have invested a fair amount ( im a poor boy) in the past and never regretted doing so.
but with all the mentioned restrictions, i see no point.
if you chase away free players, imo you also lower the playerbase's numbers AND with that people that consider spending money here.
well, i guess i cant tell whats going on on the other ( your/krafton's end) and who knows maybe its the right decision for you . idk.
but imo you are underestimating the power of loyalty of players and honesty in playing.
like i said, idk, maybe on your end all is going well, you know ( and cant tell all) what is happening over there with you and yours.
if nothing else, and however this ends, i would like to thank you for making me able to play your game and i have enjoyed it very much over the last 8 years.
hope to see you again for the next 8 years, but ... well lets just see how this will develop.
