Since K-Tera is finally free from the combination of Krafton/Nexon and is seemingly going back to bluehole who certainly weren't perfect but at least much better than Krafton. This might (unlikely at this point but its possible assuming you guys actually listen to our feedback) finally be the turning point of tera because it has only been going downhill for the past two or three years since Krafton/Nexon/etc took over. I'll try to keep the majority of EU's feedback as short as possible to not further confuse you or to reduce the chance that it actually gets read.
1. We don't want RNG stats on our gear meaning weapon/chest/gloves/boots & every Jewely piece. This game always had a extremly competitive community and by adding random stats during exodor patch we lost a ton of people that actually liked to compete with each other - mainly because with those rng stats there is simply no skill competition but rather a "how lucky are you" or "how much gold you have to buy good gear" competition which completly destroyed the main reason of playing and enyoying tera for a lot of people. We want Heroic Oath gearing system again which allowed everyone to have the same basic gear without having to rely on rng stats that has nothing to do with your amount of effort you put into the game because the chances to actually get a good piece on your own is pretty similar to winning the lottery in real life. Having rng stats on gear is absolutely the opposite of having a motivation - it really is just much more frustrating and depressing to play because you alone can't get them. We're completly fine with "getting +15 or +9" being a bit harder as an exchange since of course you guys have to give us some kind of longer lasting content but please STOP with these rng stats. This is literally the worst decision you could ever make so please consider finally going back to our previous system - Tera was perfectly fine for the previous years. We never wanted this rng stats system and the whole playerbase would be insanely happy if you went back to the old one.
2. Fix bugs & exploits when people report them to you. I'm just speaking from my own experience but for the last one or two years I personally feel like that Krafton ignored a lot of reports or even feedback from the EU Tester-Team. These people are there for a reason and from what I have heard people were actually reporting a few things but almost nothing got fixed.
3. We want dungeons to be rewarding. Tera is still a videogame which is supposed to be fun and enyjoable - its not supposed to be a job that forces you to play for 10 hours a day if you ever want to achieve anything. Thats not a healthy way to balance your game and we already lost a huge part of our community - thanks to a lot of awful decisions made during the recent two years. Learn from these mistakes and actually reward your players for staying.
4. Work with your community. Listen to feedback. We love this game and want to enjoy it as long as possible but if you guys don't realise that this game is dying and you continue making bad decisions & ignoring your community - then this game definitely won't survive for too long. This game still has a lot of potential but after so many years of not doing anything for the community there isn't much left anymore - don't risk losing the last few players.