I want to first quote exactly what I said in my ticket that I was told was passed onto the relevant people, but wanted to post here as well so you two may see it as well threea Melione, as I was told this would be the second best place to post this, per Support Staff. I've updated it (roughly) to address some minor wording issues, but still rather relevant, and below I'll approach it again. I will spoil the Support Ticket quote in order to make this smaller for those not interested in a long wall stretching the forum.
Unfortunately this of course didn't lead anywhere other than "I'll forward this to the appropriate department, and you should also post this on the forums so the Community Managers are in the know as well" so here I am. There's so many things that could be discussed and talked about, addressed even (in the event of SEA's issues), if there was active communication between the community and the team. That's been lacking since the Transfer from En Masse to GameForge, and more-so since Raderle got moved around (now gone?). And even more so since Atmorph got pulled off TERA as well to focus on SOLO.
The community wants to give GameForge a chance, they want to trust and believe that these things can be resolved, but with only vague "if anything changes, we'll announce it" for the past few months in regards to a lot of issues, it'd be great if whoever the Product Manager is would be involved as well, whether Forum or Discord, or better even, the game itself. All we see is the Community Managers, and nobody else. No offense to the Community Managers (regardless their region), but EME honestly did better with communication and interaction in the community. It feels almost like you're forced to interact with us by saying "We'll pass this along, and let you know if there's any changes" or "We're still awaiting news from the Developer, once we know anything, we'll announce it in a post" because there doesn't seem to be much of an effort to communicate with the community openly aside from the issues. I know it's a job, and I know what being a CM entails for the most part, but you should still want to communicate in your free time with the community, and I understand GF might have you guys on multiple games actively (I've looked, they mostly do, they have you guys spread thin), but you need to tell whoever is above you that it isn't getting the job done, and it isn't cutting it. Even just the smallest notions or smallest interactions would make all the difference in the community.
Thank you guys for dealing with this wall, thank you Threea and Melione for putting up with a tag and reading this dribble, and I welcome anyone who visits the forums still to jump in with thoughts and opinions on things. Don't be afraid to say what you really feel, but do so in a constructive, coherent way.
