count excluded by the system

delvecchio-guilherme · Feb 16th 2022

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It's been a while since I played Tera Online.
But when I played I had several accounts including a sorcerer around level 54-57
a reaper and etc
but when I reinstalled the game those characters were no longer there.
I just want to know what happened.
and if there is a way to recover these accounts

**threea** · Feb 16th 2022

Hello, were you always playing in Gameforge? If yes, then check here on how to add your old account in the Gameforge client: TERA on Gameforge.com .

In case you were playing in NA with EME before, please check here, as there was a migration in the past (the deadline is over though): [FAQ] TERA America .

delvecchio-guilherme · Feb 16th 2022

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sorry I expressed myself badly.
In fact I played Tera on the console (ps4) when it's on the console does it say here too?
In this case, my wizard account that I had on PS4 was deleted and I would like to know if there is a way to recover it.

**threea** · Feb 16th 2022

This is the forum of TERA PC published by Gameforge. For any console related topics, please make sure to contact the correct publisher.

Sweet.Shiro.Neko · Feb 16th 2022

Quote from delvecchio-guilherme

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sorry I expressed myself badly.

In fact I played Tera on the console (ps4) when it's on the console does it say here too?

In this case, my wizard account that I had on PS4 was deleted and I would like to know if there is a way to recover it.

PC and Console versions are diferent games and publishers are diferent too.

You cant play with characters from Console on PC and viceversa.

You can try to ask on their official discord server at https://discord.com/invite/teraconsole

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