Cant start the game

    I was playing today, and the screen suddenly froze for no reason, it wasnt my connection i checked it was perfect, then i closed the game thinking that the server went down once again, an hour after i wanted to play the game and the message appeared in red above in the launcher "cant play the game right now, please contact support" that message only appeared one time in the past to me, i just had to restart the launcher, i did that, and nothing happened, then i repaired the game, and the problem still going, support told me to repair, and a bunch of firewall things, when i have it turned off, and im not using any anti-virus, so those issues are not the case, i thought it was my account, but i tried to log into another account, and i have the same problem, cant launch the game, is this a current issue going on for everyone? ive read a lot of times that this issue might be server side, and i have just to wait? even though i waited hours since the issue happened.

    i already did, they gave me the general answer about checking firewall, anti-virus, repair the game etc, i have no anti-virus, i turned off firewall, i repaired the game, and i sent back a complaining ticket asking if is there any issues with my account, but i came to ask here if anyone is having this same issue

    this is really annoying, server is lagging a lot lately, and going down many times, now i cant even play the game, i was playing normally today, whats going on in the client server? i didnt do any changes, could be that the new patch came with some kind of bugs, or maybe it wasnt installed properly on my pc, but then repairing the game did nothing.

    Hello,


    we cant answer your questions here since we don't have overview of your account. (By here I mean the forum team). We do not advice using VPN. However, I can't tell you if this is the cause your account is unavailable. Please try to figure this out with the support colleagues.

    You are not banned. Your GF account is temporarily locked. Why? There are many reasons - changing IP address/VPN/Many accounts/other reasons that I do not know.

    Ban looks like this:

    CHMeNe26.png?download=1&name=%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%2004-12-2021%2005:23:04.png

    My account is completely fine, they told me that already, i just cant access the game, i showed on a screenshot above whats the error im getting "the game is currently unavaiable for you" its been 24hrs already, and support didnt contact me in about 12hrs, so i dont really know whats going on.

    Of course, i repaired the game twice, and i have turned off firewall, i dont use antivirus, i just click play the game, and game doesnt lanch since 24hrs ago, i played yesterday normally.

    " https://board.tera.gameforge.com/index.php?thread/82629-vorhutquests-liste-ist-t%C3%A4glich-wieder-leer/&postID=953309&highlight=Java#post953309 "


    Hello friend,

    maybe this can help you to get into the game when having the red banner across your client screen.

    Vorhutquests - Liste ist täglich wieder leer


    I use this solution whenever the red banner appears, because I'm using the Mozilla Browser and having Java installed on my PC.


    Good luck

    I tried and it didnt work, thank you anyways

    i think its just related to the IP thing, since this issue started after i tried to run the game when i had VPN active, then i deactivated it obviously, and it still didnt let me in, making me think that i got an IP block from gameforge, my account is fine, but i cant play using another account as well, support told me that i had to wait 8hrs for this issue to be solved, but now its way more than 24hrs and still can play, idk whats going on, repaired the game 3 times already. Hope this forum team, can communicate directly with the support team, and fix this issue, because we all know the solution already, and its to unblock my IP from the servers.

    Finally i was able to change my IP just to discover that it wasnt my IP being blocked that doesnt let me start the game lol, thats why support didnt even know about it, their answer for this was a general answer, its not like they straight told me i was blocked, they just assumed it was the case. Anyway, starting from here, im gonna look for other solutions, and reinstall the game completely. I clicked on uninstall before, and it just deleted TERA from client, but the folder was still on my pc.

    After uninstalling the game, i keep getting that error on Gameforge screen, even though i dont have TERA installed right now lol its pretty funny. TERA is the only game i cant play on Gameforge seems.

    Summarizing things to take note:


    -Issue started after the new patch, never had this persistent problem before (one time only, and i just had to restart the client for it to work).

    -I played a few hours before game crashed, screen froze (thought server went down, and i left)

    -Repaired 3 times, reinstalled the game completely, Gameforge client too.

    -I cant play using other accounts as well, i get the same error, meaning that this issue is client/game side, not an account problem.

    -Its been 2 days now not letting me get into the game, so its not matter of time, i have to solve it myself.

    -I managed to create a new account, for Europe servers, and it in fact let me play the game, so this problem is related only to NA servers, now the IP thing might be a possibilty again, or i dont know which other server side stuff could cause not letting me start the game on NA.

    Quote from cuentaxnueva22

    -I cant play using other accounts as well, i get the same error, meaning that this issue is client/game side, not an account problem.

    Incorrect assumption.

    You use multiple accounts, so you get blocked on all accounts. Turn off the computer and don't come to it for 24 hours, then try it again.