New PC Installation issues

I'm trying to download Tera on a new PC, got the client first then hit install and this is where it all went to hell. Normally a folder automatically populates to download the game in, this didn't happen. So I checked the same folder it's downloaded on my laptop and tried to download it there on the new PC, got the following message.

Error: folder cannot be selected as target folder.

I don't know what to do, because I can't imagine it would get harder for you to install a game with a newer product. I contacted support but I don't know if they'll be able to help me either.

Quote from Sweet.Shiro.Neko

There is not much help one can give but for now the only advise I can give is check that you are trying to install the game in the main OS partition.

I'm not quite sure what you mean by OS partition. I went to install Black Desert as well and had no problems, 2 hours left on that download. I had to install a client first and then a folder populated to download the game in. That always used to happen with Tera before, but not this time.

And three days later, Tera is finally downloading on my new PC. What I find super annoying with support is the fact that we are on clearly different time zones. I’ll send in a ticket and basically won’t get a response until the next day due to that time difference.

The fix that worked which finally allowed me to download the game, is I had to create a Tera folder in C:\Program Files (x86). What I don’t understand is why this process was so not user friendly. I never have to jump through hoops to install any game. And is often said by NPC’s in Tera, it’s not like this was exactly my first rodeo, been playing for a super long time.

Anyway, hope this explanation will help anyone else who may be having the same problem.