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    Hello, I am a old player just returning back. I used to play tera all the time an then someone broke into my house stole everything I had an in which made me not have a computer and the cops couldn't figure out who it was and I have a long story on why I wasn't able to come back to playing. But thats off topic and to return to topic at hand I can't seem to figure out how to get my account linked to the Gameforge being I can't find or download the old Tera launcher or even launch the game from my steam account. If anyone could help me that would be great I have alot of time and money into this account and I would love to get it back if possible.



    P.S. Thanks in advance for any and all help

    [FAQ] TERA America (<--- This is a hyperlink, click to view the thread)


    If you had an account with EnMasse, and didn't get the transfer done before the shut-down of EME servers and before GameForge closed the transfer, you no longer have an account and you have to re-download TERA (Gameforge's version) and start over, sad to say.

    Quote from spikesx

    Not what I see from this Link. I seen people this year still get there old accounts back.

    If you are from EME like the rest of us, you cannot get your account back if you didn't migrate on EME's website. Your account data, along with everyone else who didn't migrate in time, was wiped from EME's servers and was not able to legally be sent to GameForge due to GDPR (the General Data Protection Regulation).


    So no, nobody since migration ended on December 18th, 2020 got their accounts back, as it is physically impossible to do so.


    For reference, a link to a different post in the FAQ thread;

    [FAQ] TERA America


    EDIT: That is for EU's tera, and their accounts were never wiped due to a merger. That is why they're able to recover their account. It's an entirely different situation.

    Quote from threea

    Hello,

    in the past the forum and game accounts were separated, but there was a change and you can now use your Gameforge Login to the forum, please find all the details here: Forum Login


    About your old account, please contact our team about it with all the details you have so they can check it further, there is a short guide about it here: [Guide] Contacting Support . Please make sure that you are contacting them with the email that belonged to your account.

    So your saying that a Community Manager is lying in this post? That I also seen you post in.

    Quote from spikesx

    So your saying that a Community Manager is lying in this post? That I also seen you post in.

    Please re-read my post, I edited after I looked over your 'link' as it was blended in and actually saw it and edited before you posted. I edited my post accordingly, however again, it's still impossible, nobody from NA Tera has been able to get their account back since the closure of migration since December of last year.

    Explained perfectly. :)


    If you were playing on NA (EME) before, you had to migrate your account before the deadline, if you did not migrate in time, you can only create a new account now.