The game is currently unavailable to you. Please contact Support.

  • After the extended maintenance for TERA NA, I haven't been able to log in ever since. When I try to launch the game, its just prompts me a red error message "the game is currently unavailable to you. Please contact support." But there has not been a concrete fix/solution given for this problem. This has happened twice to me already and what happened was just a waiting game. Feedbacks for anyone else who experienced this and have figured it out is greatly appreciated.

    P.S. I have done all the troubleshooting that support has given me, and the troubleshooting that they have given my friends who have experienced this as well e.g. Javascript, add-ons, firewall, defender, reset password, restarting pc, restarting launcher.


    Thank you!

  • I downloaded the game and saw there were no North America servers and then I closed it and saw I could fix the regions but it says it is unavailable to me and to contact support