So I got the CE years ago (En Masse version), but over time, moved on to play other MMOs, and took quite a long hiatus from TERA. A few weeks back, I was shocked to discover that En Masse were no longer going to be supporting the game, and that it would go over to Gameforge.
Please let me be clear, I received no communication from En Masse about this. The last email I have from them is from 2019.
I contacted Gameforge, as even though I hadn't played in a while, I was still gutted at the prospect of my account being deleted. They weren't very helpful (yes, I appreciate they might not be able to restore the old account, but they weren't willing to engage on a compromise of creating a new account and transposing what I had on to a new one).
As I said, I received no communication from EM. If I had, even if I wasn't playing at the time, I would have obviously done the transfer. What makes it worse, En Masse is gone now, so I don't have anyone to contact from that end.
I don't know how true this is, but apparently, characters/ items etc are still in the game. Is there a way to link a newly created account to these assets?
Any suggestions would be appreciated!
Never got an email from En Masse about account migration
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Hello,
the deadline for the migration was 18/12/2020. In case you did not migrate your account in time, there is unfortunately no option to do so now.
You can now create a brand new account and start playing TERA again via STEAM or through the Gameforge Client.
Please read all the details in our FAQ: [FAQ] TERA America
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There is unfortunately no way to transfer anything related to your EME account since it was not properly migrated here.
About the communication, there were several news both from EME and us since October about the transfer of service. Please keep in mind that we had no control over any mailings that were sent by EME, so we cannot help you with this topic any further..
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Um what they are trying to tell you is that the transfer was being done from EME to Gameforge that data can't be restored because EME is no more and the account is gone asking them to place mounts items and characters on a new account for you just because you lost your deleted account would be highly unfair to all of their other players you just need to except that your account is gone and make a new one. It unfortunate that you lost your account but everyone had 2 months at least to get ready for the transfer
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It unfortunate that you lost your account but everyone had 2 months at least to get ready for the transfer
Indeed, everyone who had been informed about it had that time. Essentially, I am caught between two points, one of which no longer exists (en masse), and the other of which is indifferent to my having given the game money in the form of a physical CE (gameforge).
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Indeed, everyone who had been informed about it had that time. Essentially, I am caught between two points, one of which no longer exists (en masse), and the other of which is indifferent to my having given the game money in the form of a physical CE (gameforge).
Unfortunately the last part doesn't even apply to them. It isn't Gameforge's game, it's BlueHole's, and BHS didn't even get the money directly, EME did. That is why GF (and any other company) would be unwilling to provide you anything you didn't get from them directly and lost. Why should they lose a profit (in the long run) by giving you everything you had to get you to where you were on EME's servers? Besides, some items and translations are different on GF's servers, so chances are several items wouldn't have the same name, and you'd be out of luck on those as well, unless GF took the time to look at the two different items.
My intent here was not to be a debbie-downer at all; it sucks that EME had an often-buggy email system for some, but unfortunately it is what it is, and again, it sucks. Had I not thought of TERA randomly before the transfer and reinstalled after having no computer for months, I wouldn't have my account right now either. Unfortunately there's you and several others who have made their voices heard saying they didn't know, and honestly it all falls on EME, though again, there was multiple attempts, so those few who are saying they did nothing are just too salty to see reason, but again, it is what it is, and we can't change it cause Krafton dissolved EME months ago.
Sorry man.
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Unfortunately the last part doesn't even apply to them. It isn't Gameforge's game, it's BlueHole's, and BHS didn't even get the money directly, EME did. That is why GF (and any other company) would be unwilling to provide you anything you didn't get from them directly and lost. Why should they lose a profit (in the long run) by giving you everything you had to get you to where you were on EME's servers? Besides, some items and translations are different on GF's servers, so chances are several items wouldn't have the same name, and you'd be out of luck on those as well, unless GF took the time to look at the two different items.
My intent here was not to be a debbie-downer at all; it sucks that EME had an often-buggy email system for some, but unfortunately it is what it is, and again, it sucks. Had I not thought of TERA randomly before the transfer and reinstalled after having no computer for months, I wouldn't have my account right now either. Unfortunately there's you and several others who have made their voices heard saying they didn't know, and honestly it all falls on EME, though again, there was multiple attempts, so those few who are saying they did nothing are just too salty to see reason, but again, it is what it is, and we can't change it cause Krafton dissolved EME months ago.
Sorry man.
See, you've actually gone through the trouble to explain the overall situation succinctly, and I appreciate that.
Do you know how I found out? I play Black Desert Online, and they've just had their server transfer. Because that began at the end of January, that made me think about some of the games I had stopped playing a while back. Sure enough, I was surprised, then saddened to learn that TERA had done the same thing. Only in this instance, En Masse weren't even contactable anymore.
As for items, to the best of my knowledge, CE digital items are pretty much identical across the board. But I do get what you're saying. -
See, you've actually gone through the trouble to explain the overall situation succinctly, and I appreciate that.
Do you know how I found out? I play Black Desert Online, and they've just had their server transfer. Because that began at the end of January, that made me think about some of the games I had stopped playing a while back. Sure enough, I was surprised, then saddened to learn that TERA had done the same thing. Only in this instance, En Masse weren't even contactable anymore.
As for items, to the best of my knowledge, CE digital items are pretty much identical across the board. But I do get what you're saying.I also got the email that Black Desert was transferring providers. That game is not even installed on my PC anymore. But I at least had the option to transfer over my characters. Strangely enough, they appear to be giving you a whole 4 months to do this, as opposed to EmE's two months.
But if you really want to play Tera again then not having your CE perks shouldn't be the only thing holding you back.
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I also got the email that Black Desert was transferring providers. That game is not even installed on my PC anymore. But I at least had the option to transfer over my characters. Strangely enough, they appear to be giving you a whole 4 months to do this, as opposed to EmE's two months.
But if you really want to play Tera again then not having your CE perks shouldn't be the only thing holding you back.
I bit the bullet and got an EU Collector's Edition key. I also took the time to upload a video on to Youtube detailing the character creation and starter areas.
It's good to be back
