Unable to reach Item Claim Server

    Hello,


    I recently made purchases in the Tera Shop, but when I try to claim them in game, I get an error "Unable to reach Item Claim Server". I tried logging out and in as well as going to low density channels but I get the same error.

    15 hours later now. I submitted a support ticket, but have no hope of hearing from them until Monday (German IT and Customer Service people apparently don't work weekends).

    I have spent real money in support of GameForge twice now, and both times they have messed up, and taken days to get back to me. I didn't mind supporting EnMasse, I was a Founder after all. GameForge will be the death of TERA in North America, I'm truly surprised Europe has put up with their "Service" for 7 years.

    Quote from patrick

    15 hours later now. I submitted a support ticket, but have no hope of hearing from them until Monday (German IT and Customer Service people apparently don't work weekends).

    I have spent real money in support of GameForge twice now, and both times they have messed up, and taken days to get back to me. I didn't mind supporting EnMasse, I was a Founder after all. GameForge will be the death of TERA in North America, I'm truly surprised Europe has put up with their "Service" for 7 years.

    I too remember when I was playing Tera back then. I was a VIP member before it was a subscription. I loved this game so much that I came back because i missed it. So much has changed and it has more bugs than the original game had. If they shut down the NA server, I expect that I wont get my $100 back.

    Quote from Cuddleshy

    I too remember when I was playing Tera back then. I was a VIP member before it was a subscription. I loved this game so much that I came back because i missed it. So much has changed and it has more bugs than the original game had. If they shut down the NA server, I expect that I wont get my $100 back.

    I don't WANT them to Kill TERA-NA, it just seems like they don't care if they do. :'

    The servers were having issues over the weekend, as I'm sure we're all aware, and as such Item Claim's server (which is hosted separate) was knocked offline. They should be able to get it fixed tomorrow when they return to the office.

    Quote from LevinSnakesRise

    The servers were having issues over the weekend, as I'm sure we're all aware, and as such Item Claim's server (which is hosted separate) was knocked offline. They should be able to get it fixed tomorrow when they return to the office.

    Thank you Captain Obvious.

    I have NEVER played an MMO where Tech Support/Customer Relations took the weekends off! Besides, they should be working remotely, but there isn't even someone in the office to go in and press the reset button on the server?!?! or pick up the phone and call the Hosting Company and tell them to restart the damn server that they are PAYING FOR?

    As I said before: I don't WANT them to Kill TERA-NA, it just seems like they don't care if they do.

    Quote from threea

    Hello everyone, the issue should be fixed now, please take another look.


    Our apologies for the trouble caused.

    Item Claim is fixed, however, I bought the Epic Starter chest from the shop while it was bugged yesterday and didn't get the box now, just the Tera Club time.

    Quote from Beelzeboss

    Item Claim is fixed, however, I bought the Epic Starter chest from the shop while it was bugged yesterday and didn't get the box now, just the Tera Club time.


    Quote from threea

    Hello everyone, the issue should be fixed now, please take another look.


    Our apologies for the trouble caused.

    I am also missing an items that I purchase. about $50 worth of items. I only got the Tikats in my item claim.

    Quote from Cuddleshy

    I am also missing an items that I purchase. about $50 worth of items. I only got the Tikats in my item claim.

    I just bought a EndGame Package and I got it just fine, so it's working now, but yes, it's the items that we bought yesterday that arent there (but I still got charged and I cant buy any more Epic Starter chests).

    Quote from Beelzeboss

    I just bought a EndGame Package and I got it just fine, so it's working now, but yes, it's the items that we bought yesterday that arent there (but I still got charged and I cant buy any more Epic Starter chests).

    Im also starting to see my stuff come in now. it must be back logged.

    Quote from Cuddleshy

    Im also starting to see my stuff come in now. it must be back logged.

    Yeah, same. Still didn't get the stuff from the buddy system in the character where I used the endgame pack from 43-70. Is that working as intended?

    Quote from patrick

    Thank you Captain Obvious.

    I have NEVER played an MMO where Tech Support/Customer Relations took the weekends off! Besides, they should be working remotely, but there isn't even someone in the office to go in and press the reset button on the server?!?! or pick up the phone and call the Hosting Company and tell them to restart the damn server that they are PAYING FOR?

    As I said before: I don't WANT them to Kill TERA-NA, it just seems like they don't care if they do.

    Unless you're playing Triple-A MMOs, that's literally how any other company in the world operates, genius.