problem from patch 97 still happens and support can't help me

Hi

so this happened after patch 97 the game stuck at loading screen i tried many solutions as i did not want to install the whole game again then i gave up and went back at it again so i was installing a new windows so i uninstalled tera through gameforge then uninstalled gameforge and made sure i deleted everything else then installed a new windows and downloaded the game and the problem is literally the same splash screen forever and not responding in task manager and i talked to support about it and all they told me to check my gpu drivers and directX version and i made sure everything is up to date.

can someone pleas tell me a solution to this the support haven't replied in 3 days although first 2 times they replied in 1 day

P.S : they say this problem happens from moded game files before the patch but i have never messed with game files

Quote from Nayru

Have you tried using the steam version of Tera?

No i did not

but i cant just keep downloading the game again and again . can i use the game files from gameforge

to like verify it in steam ?

Quote from waledtarek40

No i did not

but i cant just keep downloading the game again and again . can i use the game files from gameforge

to like verify it in steam ?

ok so i got steam to verify the game files and the play button now appears but as soon as i click play 2 seconds the button return to play from in-game and the game from task manager opens and closes immediately