game is unavailable?

    It has now been since Friday morning since I could play the game .-. why do they have no one at support to handle issues in the weekend?


    Am I going to be reimbursed for the Tera Club time this issue has caused me? >.>


    Not to mention the daily rewards I would of gotten as I have been trying to get on for 3 days now >.>


    it is really feeling like I won’t be gettin either of those back, and I’ll be screwed z.z

    Quote from TriEdgeDTrace

    It has now been since Friday morning since I could play the game .-. why do they have no one at support to handle issues in the weekend?


    Am I going to be reimbursed for the Tera Club time this issue has caused me? >.>


    Not to mention the daily rewards I would of gotten as I have been trying to get on for 3 days now >.>


    it is really feeling like I won’t be gettin either of those back, and I’ll be screwed z.z

    Hey there. Most companies (like GameForge and EME, etc.) actually don't have people working on weekends as far as support goes. If they do have anyone placed on Support, it's usually the people who watch the servers and maintains them over the weekend, that way for example, if all the GF servers miraculously crash all at once, someone is at the office (or remotely can access the servers) to restart them and figure out what's going on. As for why, this is usually the corporate norm; Offices are vacant on the weekends and then everyone comes back in on Monday for the Monday-Friday grind.


    I would advise everyone with Verizon Fios to definitely send in a ticket if they haven't already, and even if you have, update your current ticket with this new-founded information and link this thread) and ask for them to forward this to the technical department so it can either be looked into and fixed, or explained.


    As for the reimbursements, etc, etc that'd be something to include in your ticket as well, since nobody here can really answer that question except GF staff, though I would hope something would be offered, seeing as this is a very out-of-the-blue and exclusive issue to Fios customers.

    -edited-

    Please read the rules and keep in mind that the use of VPN is not allowed as stated in our Terms and Conditions and can lead to issues with your account!

    Quote from The-Calf

    I have a VPN and it doesn't work with Tera on. Even so I wouldn't know what location to choose to make it work. Please help?

    -edited-

    Please read the rules and keep in mind that the use of VPN is not allowed as stated in our Terms and Conditions and can lead to issues with your account!

    -edited-

    Please read the rules and keep in mind that the use of VPN is not allowed as stated in our Terms and Conditions and can lead to issues with your account!

    Guys try using a different id to login game. i used my alt id to login game.. looks like my account is locked and game launcher is working fine.


    Try to isolate the issue so support team can help you properly. Check it its Tera- Gameforge launch issue by trying login with a different id. Also make sure you select region fine in launcher before logging in.


    Hope this helps isolating the issue. So many issues let try to help the support team to help us in better way.:beer:

    Quote from LevinSnakesRise

    Hey there. Most companies (like GameForge and EME, etc.) actually don't have people working on weekends as far as support goes. If they do have anyone placed on Support, it's usually the people who watch the servers and maintains them over the weekend, that way for example, if all the GF servers miraculously crash all at once, someone is at the office (or remotely can access the servers) to restart them and figure out what's going on. As for why, this is usually the corporate norm; Offices are vacant on the weekends and then everyone comes back in on Monday for the Monday-Friday grind.


    I would advise everyone with Verizon Fios to definitely send in a ticket if they haven't already, and even if you have, update your current ticket with this new-founded information and link this thread) and ask for them to forward this to the technical department so it can either be looked into and fixed, or explained.


    As for the reimbursements, etc, etc that'd be something to include in your ticket as well, since nobody here can really answer that question except GF staff, though I would hope something would be offered, seeing as this is a very out-of-the-blue and exclusive issue to Fios customers.

    @Melione


    I submitted a ticket and no compensation was offered. They even said it was an authentication problem on MY computer. It's clearly a problem with their authentication system because other games work perfectly fine and it only affects Verizon users. So I lost 3 days of Tera Club, missed out on the weekend event, and won't be able to claim the gifts on the gift calendar at the end of the month.


    Quote


    It seems that an authentication error occurred during your login.

    Game support is unable to provide compensation for this situation on a one to one basis. If any compensation is offered, it will be offered to all players and announced on the website or forums when it has been confirmed.

    Hello buffnwill please read the pinned post: Information about the error "The game is currently unavailable to you. Please contact Support."


    If after all these you still have issues, please contact our support team.