Unable to claim calendar rewards

Hi!

These calendar rewards are set to UTC+1, so the reward should be available at midnight that time. If you still can't get your reward then, please contact Support.

Here's a helpful guide to how our support system works: [Guide] Contacting Support

Hope this helps!

Raederle

When/where was this Gift Calendar announced?

On the launcher the 1 st December

Okay. Good to know.

Hopefully in the future they'll also post announcements like this on Steam for players who don't use the launcher.

I mean it was also posted in Announcements;

❄️Events: December☃️

and I can confirm it's been on Steam under 'Recent Events and Anouncements"

Having this same problem off and on, myself. Sometimes when I log in I can claim it, other times I just get the board with the blank timer on it and no luck in claiming the gift.

Quote from LevinSnakesRise

I mean it was also posted in Announcements;

❄️Events: December☃️

and I can confirm it's been on Steam under 'Recent Events and Anouncements"

Could you point out where? I'm willing to admit I might just be blind, but I can't find any mention of the Advent Calendar in either the forum announcements or the one on Steam.

worked for 4 days

claimed it last night b4 bed and timer was there After saying 5 hrs till next

logged back in the morn after full game restart and no timer now

full pc and game restart didnt fix it

Heard back from support:

"Unfortunately, that can happen. Please try to just claim it the next time.

You could also try to synchronize your system clock.

If you have any further questions, don't try to contact us again."

Real helpful, these Support guys, huh?

Quote from Talphael

Hey all, I'm not sure if this is an isolated issue with just my account or if anyone else is also having this issue so I thought I'd post it here. I'm on the 4th day and there is no button to claim the reward box. It is available, however, I just can't open it or reach it. So close, yet so far.

Same for me today on the 5th

I think I might have an idea as to what's happening.

The timers that appear after each gift count down to midnight- I can confirm that's what they do on EST, but I don't know if they count down to midnight EST in all North American time zones.

But if I remember correctly, the system releases the prizes at midnight on the European server (whatever time zone that is), which is something like 7 p.m. EST. So the timer doesn't display, but we don't get access to the gift until the box drops in Europe. So while the timer is keyed to count down to midnight, the boxes don't get released until midnight on the European server, and that's why we get the blank space and no claim button until then.

Is it possible for the NA boxes to unlock at midnight, or is it just something we're going to have to live with?