Game is unavailable to you please contact support.... support does not recognize password

    hello


    i have the game client telling me 'the game is unavailable to you please contact support'. when i try to access support i get a logon loop where it does not accept my user name and password. is there a e-mail contact for gameforge that i have not seen to send a request to them directly as i can log into the webpage and the client but not support.


    i have repeatedly changed my password and it still does not reflect that for just accessing the support page i can access everything else just not support. this is increasingly aggravating as i can do anything but play the game or inform them that i cannot play the game.


    thank you for any assistance

    Hello!


    Please make sure of the following things:

    • Enable Java and Java script, accept cookies and disable add-ons that may block page content or scripts.
    • Do not try to access TERA via VM, proxy, VPN or tunneling devices.
    • Make sure that no external software is being used to run the game and no external software is running while playing the game.
    • Should you have multiple Gameforge accounts, please do not try and connect them all in a short time frame.
    • Make sure to fully restart your Gameforge client. Please note: clicking on the "X" on the top right corner will only minimize the client to the tray, so make sure to fully close it through your task bar or your task manager.

    In case none of the above fixes your issue, please contact our Support. For doing so you will have first to register a new account on the platform.


    Cheers,