Can't open TERA Shop

Do you do this in the Gameforge Client or inside the game?

Quote from snothiger

Inside the game.

After you click on the icon, the game "freezes" for a while, right? It is worth a little wait, without clicking anything, for the interface elements in the store window to "load".

Quote from snothiger

Doesn't freeze or hitch at all. I simply see and hear the effects of clicking on the Shop button and nothing happens.

Do you use any third-party software or mods? If so, then you should immediately get rid of these kinds of things.

Let's try the following steps, they might help:

• Move the menu bar to another part of the screen, to eliminate the possibility of screen errors.
• Try disabling fullscreen optimizations. In Steam, this can be done as follows:
  
  • Go to directory with the game "...\Steam\steamapps\common\TERA"
  • Right-click the TERA.exe file (which launches the game from this folder) and select Properties
  • Go to the Compatibility tab and select Disable fullscreen optimizations, then Apply and OK
• You can also check the integrity of game files. In Steam, this can be done as follows:
  • Open the Steam Library and select TERA
  • On the right side, click on the ⚙ gear sign
  • Further, in the drop-down menu select "Properties"
  • In the "TERA – properties" window that opens, click on the "Check integrity of game files" button

If the above steps did not help, you should contact the Support Team (helpful guide on how to do that is here) on this issue. Be sure to describe in detail what the problem is, what actions you are performing, and it would also be great to attach a video that clearly shows the problem. Hope they will be able to help you!

Hello, we are sorry you are having issues, please contact our support team about this, and it would be great if you could also tell them exactly the time that the issue occurred last.

Support guide: [Guide] Contacting Support