Unable to Patch/Down Load Game on NA servers.

Blackbirdx61 · Nov 20th 2020

I got into game Saturday on the NA servers; Sunday Morning I was advised I needed a patch; which failed twice. I then tried a clean install which failed. I was only able to get on this morning after reading I believe on a Reddit forum that another player with similar issues had successfully patched their game by connecting to the Euro servers. Which worked for me as well. After playing for a few on Euro server I tried to access my NA account and was advised that game was not available to me again. It seems that the NA servers are at the least still unstable, or are they temporarily closed?

Needless to say, I have run though 100G of bandwidth with my ISP in futile attempts to patch my game. Not so good for you all either. I suggest you post a message or something that makes it clear the NA servers are down when they are, This game is not available is at the least ambiguous; would save you all money in bandwidth not wasted, and your players time and heartburn.

All that said, allow me to Thank you all very much for giving us NA players a new home.

missTao · Nov 20th 2020

Greetings! Check out the following news:

Quote from threea

Dear community,

if you are receiving the error message "The game is currently unavailable to you. Please contact Support" in the Gameforge client, it might be possible for you to fix this issue autonomously.

Please make sure of the following things:

Enable Java and Java script, accept cookies and disable add-ons that may block page content or scripts.

Do not try to access TERA via VM, proxy, VPN or tunneling devices.

Make sure that no external software is being used to run the game and no external software is running while playing the game.

Should you have multiple Gameforge accounts, please do not try and connect them all in a short time frame.

Make sure to fully restart your Gameforge client. Please note: clicking on the "X" on the top right corner will only minimize the client to the tray, so make sure to fully close it through your task bar or your task manager.

In case none of the above fixes your issue, please feel free to contact our Customer support at: http://support.en.tera.gameforge.com/index.php with all the details.

The TERA team

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Blackbirdx61 · Nov 20th 2020

Thanks MissTao,

Appreciate the link, but researching the problem I found I was certainly not the only person having troubles accessing the NA servers, but no problem accessing the Euro servers.

Which was my major motivation for posting, so Players with similar issues might see the post and try the Euro servers first, they definitely seem to work better. But I will definitely try spacing out attempts to reach NA after Euro servers more; I personally have encountered no issues going from NA to Euro.

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