Happy Hour Not Working?

SageWindu · Nov 14th 2020

Hello. I just have a quick question that with which I'd like help or clarification.

I bought some Thalers during the Happy Hour promo (sale?), right? Is it not available to those of us on the NA servers? According to what I'm looking at, the numbers are as if there was no promo/sale (specifically, 2 760-Thaler packs, paid for via Paypal (+50 Thalers per pack) = 1620 Thalers). While I'm not sure where exactly the extra calculation would take place, I do know that the extra Thalers are not present (screenshot provided).

Assistance with this would be appreciated. Thank you and stay safe.

narkfestmojo · Nov 15th 2020

They fixed it about 30 minutes ago, you might need to contact support and ask for the extra thalers

SageWindu · Nov 15th 2020

Yeah, I see the bonuses active on the purchase page now.

I sent a ticket in. Here's hoping I have a case.

Thanks for the help.

**Melione** · Nov 16th 2020

Hello,

unfortunately we faced a small issue related to the NA Happy hour. However, the issue was quickly fixed and all the affected players received a compensation.

We apologize for the inconvenience and thank you for your patience.

Happy Hour Not Working?

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