i migrated my tera account about a week ago but when i logged in yesturday i dont see any of my characters on any of the NA servers from my main account, so i migrated my alt account also with 1 character and everything was ok with it i contacted support but they are telling that i might be on the wrong client server. i already check all of that and since i migrated my alt account and it was ok. am i the only one facing this problem
missing characters
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When transferring an account for the first time, you are sure that you have correctly filled in the fields of the "registration/authorization" window to your account in the Gameforge system? Maybe the game progress was associated with the wrong account, or... I don't even know what other options there might be :с
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i only had the one gameforge account and i did the same steps for my alt account and everything went well
I mean, for example, you might have made a typo.
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Hello.
Just in case, cause this happened to me when the servers first opened and I didn't have my characters either, can you take a look at the client and tell me if you recognize the content that is listed in this box?
For me, because I did it wrong originally, they gave me a random name there, with letters and numbers, and I had to click on it, and under 'Game account' add my correct account.
On the off-chance, could you attempt to re-add your Game Account? Make sure Game region is on NA still, and click 'Add game account'. Then make sure the next screen also says North America, and then provide your original email and password you used on the migration page from GameForge once you finished on EME's side, prior to getting the 'Migration successful' page after filling out their information.
Let us know how that goes! If that doesn't help, I'd definitely shoot GameForge a message through a support ticket and ask them to help locate your account.
