Hello!
Before the problem occurred, were you trying to teleport through the Village Atlas, Vanguard widow or "Highwatch Teleport Scroll"?
In the past, we were sending a ticket to GF for a GM to reposition our characters in Velika or in Highwatch.
Either way, after maintenance time, the char is automatically unblocked and enters normally in game.
In the past, we were sending a ticket to GF for a GM to reposition our characters in Velika or in Highwatch.
Either way, after maintenance time, the char is automatically unblocked and enters normally in game.
I see, my char is already in Highwatch, I can basically enter with any char who's not in Hightwatch xD. In all my accounts where the char is at highwatch, i'm getting this error.
I select the char, I see that the current position of the char is at Highwatch, then appears the loading screen and the game closes
So, after I select the char, click on play, the loading screen appear, it loads around 11-16% and then the game crashes without any message.
I see, my char is already in Highwatch, I can basically enter with any char who's not in Hightwatch xD. In all my accounts where the char is at highwatch, i'm getting this error.
Probably your character got into a doomzone: area in game where you cannot log in. If your character gets moved there, any attempt to log into character will fail. You can just wait a while and try to log into the character again (by completely restarting the game, of course), maybe it will go away by itself. But I would advise you to contact the Support Team so that the responsible specialists can help you "unlock" your character.
So it means all my chars at Highwatch are in that doomzone?
It turns out that way.
As a test, I asked my brother's account to log in, and the same stuff happened, I could login in any char which are not at Highwatch. Then he tried and he could enter without any trouble. Maybe it's because I'm at the europe region (Moscow), howevern I've been playing the NA server?
Maybe yes, maybe not. Although I'm more inclined to believe that it is not, since I'm also from Moscow and when entering the NA servers don't observe such an error when my char at Highwatch. It is difficult to determine what exactly triggered this error. In general, contact the specialists for "unlocking" stuck characters, at the same time you may clarify that this problem is observed in some players on NA servers (judging by the forum).
