Hello,
Tera soon has 10 years anniversary. The community had fun and sad times over all this years. We had many Community Managers but now enough is enough. The communication from gameforge to your costumers, to YOUR community is in the worst situation since the release. We have a support team, what dont support, f.e. Polan, he has no clue about the game, he protecting cheaters, he closing support requests while we are in communication with other support employees. We have a community management team what just dont exist and when they show up in the forum, they random closing threads and give us robot answers. There is NO active communication by YOUR community managers with YOUR community.
I dont really expect that your CM´s try now to communicate with us in this thread, i just expect that they will close it and warn or ban me again cause they allways try to silence. I dont offend anyone, its just an upset comment to your work that i saw over the past 10 years and especially since 1-2 years, since threaa toke over CM. We thought it cant be worse since (forgot the name but think it was Aureli) left and you took over. But congratulation, you did it. I dont want any new robot answers by you, i want that you and gameforge change something. Give us feedback, give us answeres, show us your communication with Krafton regarding bugs and exploits. Make it comprehensible for us. Even Krafton have a developers note to the community where they annouce on what they work and what they do.
And threaa, if you dont want to communicate with us. Bring your boss here, i am sure he is not happy with the situation. If you close this thread also you will show us your and gameforges real intention. So i hope there is a small thing of honor left in your mind, cause this thread has no insults. It is a communication thread.
The following text shows parts of a job description from Gameforge Homepage dated by today, the 13th of November and i will show, whats going wrong.
Community Manager* German
As an efficient Community Management team, we cover all our games when it comes to community topics, such as customer feedback, in game events and constantly checking the needs of our customers.
- Your Community managers dont cover any game regarding community topics, you ignore costumer feedback, you silence complainment threads and your community managers are ghost. We dont get answers to our feedback, we dont get informative answers to support tickets, all we get are just in advance prepared copy and past robot answers.
You ensure the exchange of information between the community and the internal product team and represent the mood, opinions and views of the players within the Community Management Team.
- This sentence seems like a joke to me. Your community managers dont exchange any information or if, we dont get any feedback, we dont have any communication. If your CM´s would represent the mood, opinions and the views of the community to your product team, i wouldnt write this text. I can tell you how the mood in the community is... Its a powderkeg close before explosion. So i dont know why the product team or the bosses of your CM dont act or dont change anything when your CM´s tell you the mood of YOUR community. I dont think the CM or the bosses would be happy if they read all this upset posts by people in this forum.
Your mission
- You work closely with other Community Managers to develop and implement the community management strategy
- Do you have any strategy to improve the communication? We dont see it. What we see is you randomly closing threads as soon as it doesnt fit in your concept.
- You supervise and coordinate the volunteer teams and handle support request
- There is no handeling in support requests, you dont bann cheaters, even worse you protect them like Polan does. Where are the vounteer teams? Volunteers are mostly out of the community itself. Do you get any feedback of them and if yes, why you dont change anything?
- You are the contact person for writing newsletters and similar information texts
- The translations of patchnews are incomplete and partially wrong
- You are responsible for the community on social media platforms such as Facebook, Twitter and forums
- There is no communication except robot answers
- You are responsible for the conception and implementation of competitions and events, both in-game and on the game's website
- We have no competitions inside the game, events are all copy and past and even with outdated rewards
Your skills
- You have extensive online gaming experience or comparable professional experience as Community Manager
- I cant see that your CM have experience with Tera or experience as CM´s. I am in my company also responsible for costumer service and it makes me cry how you guys work.
- You enjoy sharing information with others and find it easy to explain things in detail
- Your CM´s dont share information between product team and community
- You know how to handle complex tasks without losing your cool
- Your CM´s dont handle cool, they just close threads as soon as it doesnt fit to their opinion, same for support team.
Now i post the main bugs of the topic threaa closed again, cause he/she didnt gave any feedback to them. We just became the in advance prepared robot answer to contact the (useless) support. Like anything will change if we do it. I, no WE, want an answer what is the state of the fix of these bugs, cause these bugs kill the game. If you communicate same bad with Krafton like you do with your community, i expect nothing, but i have still a little hope. What action did you started to fix this bugs. What are the answers of Krafton, what actions did they start to fix this?
- memeslashers and cheaters dont get banned even after multiple uploads of videos and screenshots showed them cheating and memeslashing
- gameforge incapacity to act in punishing scripters, cheaters and proxy users
- CU is destroyed since weeks by memeslashers and YOU don even manage to bring 1 damn gameadmin online during CU to instand ban the memeslasher, even worse, your useless support tell us following when we report them even after clear evidences:

- if you kick a player in shorehold, in 30% of cases the group matching dont start for a new player
- if you kick a player in shorehold, in 50% of cases the player who took match in progress cant join the game
- you dont see the message if you kill a player in shorehold
- you see enemy debuffs, his HP bar turns purple so you cant clearly tell them apart from your own team
- kickvotes displays a different player you voted for
- Leader Scan in CS not showing ppl on the map
- Rating points are random (3 pts victory/67 pts loss), there are ppl with 0 rating in the leaderbord
- UI Score tab bugged
- equal gear is totally broken, everyone oneshots everyone
