my chars seemed to have migrated ok and the collectors items that I obtained pre merge are on some of those chars but when I got to shop to claim my collectors items for new chars etc there is nothing there
Collector items missing when starting New Char
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- Velik
- HJMaverick
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Hi!
Here's a section from our FAQ that should be relevant:
Do I need to do prepare anything before the EME servers close?
• Please claim all items in your item claim, item broker, mailbox and guild bank before the server shuts down, as unclaimed items may be lost otherwise.Please let me know if this isn't what you're talking about
Raederle
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I understand Items that were in mail box may be lost but im talking about all the Collectors edition items that apply to account.. including new chars yet to be created ...ie these items....https://www.ign.com/wikis/tera/Collector's_Edition
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I think this applies to what you're talking about.
Will account-bound items be kept?
• This is currently not planned so players are advised to claim as many of these items as they need before the server closes. -
ok looks like CE items did transfer across, as my collectors items have just shown up in "Item Claim" which is fantastic ..good work guys and thank you