Game is currently unavailable to you

    Quote from Hinaka

    I already have more than 19 people who played perfectly this week and just now it doesn't work, this is only known, this ignoring 3 I saw on Facebook complaining and those who posted here in this topic. there are no excuses for this company's ineptitude

    Their ineptitude is why the rest of us were able to login, right? :/


    Gee, thanks Gameforge for being so inept that i was able to login after migration.


    Seriously; Either create a support account (as Gameforge has always had it), and get help, or quit your bellyaching and go somewhere else? You're not helping anyone who genuinely wants help (like OP) and you're taking their thread, hijacking it, and turning it into your own personal gripe-fest. Please, go elsewhere.

    Quote from henriquepfreitas

    The thing is, i was playing on the EnMasse servers on the same day that the NA servers went up! How my account was hacked simply by going into other server?

    You know EME closed their servers three days before Gameforge's NA servers went up, right?


    Quote from Hinaka
    blah blah blah

    While I agree, having to create multiple accounts to access different parts of Gameforge's services is kind of silly, how exactly is that "cheating" players? The migration process involved creating a forum account (or using an existing one) and linking the GF client and Tera accounts to it, did it not? There's also a pinned topic in every News & Announcement section explaining how to contact support. Not to mention all of the replies from forum administration that suggest contacting support have been very clear that a separate account needs to be created to contact support.


    At this point, you're just throwing a tantrum.

    Quote from threea

    Hello, please contact our team about this error and they should be able to check further: https://tera.support.gameforge.com/

    Yeah I've had a ticket open for 2 weeks, and regardless of the region I pick I just keep getting told the same thing over and over "Reboot, check that you don't have any conflicting software, update the GF client" this is really getting old. If there are issues with the migration or etc I wish they'd just say that because nothing they've told me to do works....

    Made a en masse account on pc after realizing the game was not available for new accounts until the new servers come up. My problem is I cant get into game to make a character and start playing. I have the gameforge client installed and have the game installed from it. Would like some help thanks.

    hello am unable to conect to NA server since the first try with gameforge client or steam client.

    gameforge client said the game is unavailable to you. Please contact support.

    steam client your account is blocker Please contact support.

    Yes I did contact support ;

    «After reviewing your account, we can see you were automatically banned for security reasons. The trigger for this error is the changing of your IP address.

    There could be many reasons for this, such as an add-on for your browser (Stealthy, Ghost Walk, etc.) or a software which runs directly from your OS (VPN, proxy, tunneling programs). In some cases, it can also be used directly by the ISP to stabilize the performance of your network and can only be turned off at their side.

    In order to play TERA, you have to make sure that none of these programs is active and that you can connect on our system with an unchanging IP.

    Once you have completed these actions, you should be able to log into our system, without the account having to be manually approved by us.»


    I was playing on Enmasse server till the end 9 Nov and yes i did account migration, and the 12 Nov NA server was suppose to be up. :(


    I Am a Canadian my IP is in North America.


    There is no wath so ever security reason to blocked my account.:(:(:(

    I'm having the same problems, support told me to wait 12 full hours before trying again and I did waited 14 just to be sure but I can't still login... I don't know what's going on and support isn't answering anymore :/

    I played since yesterday , created a new char , leveling to lvl 69 , ok .
    but today i created another one char and try login another 2 or 3 acc , and later apear these msg to me .


    "The game is currently unavailable to you. Please contact support"

    i contacted a support , now waiting a answer ...

    Quote from rander-barros

    I played since yesterday , created a new char , leveling to lvl 69 , ok .
    but today i created another one char and try login another 2 or 3 acc , and later apear these msg to me .


    "The game is currently unavailable to you. Please contact support"

    i contacted a support , now waiting a answer ...

    I had that earlier, relaunched the launcher and it fixed itself.

    Quote from Fellow

    I had that earlier, relaunched the launcher and it fixed itself.

    i do this various times , restart conection , reinstalled a launcher , disabled antivirus ( Karpersky ) but dont work =(

    Quote from Chocobanana

    support isn't answering anymore :/

    The Support is open on weekdays, you should wait until the next workweek.

    Quote from Chocobanana

    I'm having the same problems, support told me to wait 12 full hours before trying again and I did waited 14 just to be sure but I can't still login...

    The temporary block could have ended... unless something happened that caused it again.

    Quote from rander-barros

    I played since yesterday , but today try login another 2 or 3 acc , and later apear these msg to me .


    "The game is currently unavailable to you. Please contact support"

    As far as I know, and also judging by the feedback from other players: the game client does not welcome when you often re-enter between different game accounts in a short period of time.

    Similar issue here, so I submitted a ticket to the support yesterday, together with all informations of what I tried to do to fix the issue and all the info that might have came to my mind.


    Got automatic response

    Quote

    We’re sorry to say that your account might have been hacked;

    I never said nor suspected it to be actually hacked. But this makes me wonder if this response confirms that there has been massive data leak on the Gameforge side, including passwords, emails and personal data - they just said it might have been hacked, right? :)

    But ofc, I do get that it might only be template for this kind of issue (and just similar way of recovery). Yet, it really makes me wonder if anyone at the support side bothered to read all the informations I provided, perhaps to fix it in near future.

    Ok I got answered back and I still don't know what caused it cos now the reason is another from the first one they told me... but at least I can login back.

    Quote from missTao

    You should contact your ISP and clarify whether your IP address is static or dynamic. Also make sure that there are no VPN connections or any other connections on the computer itself that might interfere with determining your location.

    This should never be the answer, most ISP's give you a dynamic IP address (here in the US at least, can't speak for other countries, and I have the experience at working at a few US ISP's for several years) telling customers that they have to call up their ISP and pay more money to them for a static IP address shouldn't even be an option, that's a really quick way to say "Hey we don't want you playing our game so f**k off"

    My experience with support is going nowhere, useless, I've uninstalled and re-installed the client a few times, used Revo Uninstaller to uninstall and re-install the game several times, installed the old version from Steam and uninstalled with Revo, I don't use any anti-virus or firewall, my firewall on my router still has the forwarded ports from when I played on Steam, I'm not going to call up my ISP and pay them more for a static IP just to find out I still can't play the game. This is ridiculous, I didn't even really play that much before, now I just feel like I should delete the game and forget about it because at this point I should be getting paid for this lack of support.

    Quote from solarispl

    Similar issue here, so I submitted a ticket to the support yesterday, together with all informations of what I tried to do to fix the issue and all the info that might have came to my mind.


    Got automatic response

    I never said nor suspected it to be actually hacked. But this makes me wonder if this response confirms that there has been massive data leak on the Gameforge side, including passwords, emails and personal data - they just said it might have been hacked, right? :)

    But ofc, I do get that it might only be template for this kind of issue (and just similar way of recovery). Yet, it really makes me wonder if anyone at the support side bothered to read all the informations I provided, perhaps to fix it in near future.

    Hey there.


    So the way support systems generally work is that you have 'gate guardians' who usually use scripts. These are bottom-of-the-line support people who don't really do anything other than filter out tickets that might be useless and a waste of time for the people above them, and then sort the rest for the people above them, aka 'specialists'. Those people don't handle issues directly, but rather offer suggestions on your basic common-sense issues that might be resolved due to user-error. If their troubleshooting doesn't fix it, you can respond and they usually will send the ticket to an appropriate person above them (and if they don't, you could always ask for an escalation of your ticket and case).


    In regards to the 'hacked' script response they provided, it sounds like they think it might have been either a hacker (unlikely since we just migrated), or an IP Change (Likely via VPN). If I recall, they should have mentioned something other than 'hacking' unless it was differing from their normal responses.

    If your ticket is still open, I would definitely respond and say "I don't think my account was hacked" (if they didn't provide anything other than 'hacked' as an explanation), and once again repeat (albeit re-word) your previous response. Give them as much information you can. If you're using a VPN, make sure to turn it off to try and access the game. Apparently GF's system is very trigger happy with VPNs and IP Changes, a lot more than EME's was.


    If there was a data breach on GF's side, they'd have legal obligations to let us know in less than a week's time once it was found out. I highly doubt there was any sort of data breach, as it seems a select few of you can't get in.


    If you guys don't mind me asking and just for my own mental collection, based on everyone having issues, how many of you are actually based here in the US? How many of you are based outside the US?


    It really seems to be a small select few of you having this issue, and that's also probably why GameForge's support staff are mainly throwing around script responses because they're not sure what's wrong either and I'm willing to bet it's part in due to the fact that several of you (see my "You can't bother contacting support" comment) probably didn't explain to the support staff that you used a VPN at any point, or reset your router, or changed IPs for whatever personal reason, and didn't provide all the information Support might find useful to help narrow down the problem.

    I admit being an EU player who has been playing at NA servers before (due to having friends playing there). I suppose it could raise some red flag and auto-block account for time being (as, european IP address logging onto NA servers) - though, I wasn't asked this. Yet, I got few friends who also were from Europe yet they had no such issue (maybe again, they had static IP unlike me, getting dynamic from my ISP).

    Currently I'm in the middle of account recovery proces, so I'm providing support with account creation date, names and levels of characters and so on. Thankfully I even took screnshots of inventories with my gear and healthbar/nickname visible, which should be quite a strong proof (while now it might just be a formality, to find out what EME data is linked to what GF account)

    I do hope all goes smoothly, if anything - I will keep you all updated. Perhaps there is many people suffering from the exactly same server-issue, googling their issue and finding only outdated reasons, like VPNs getting in way, expired session and so on, while entire thing might be just login-system overreacting and temp blocking accounts due to "suspicious" activities mentioned above.

    Perhaps, I should also mention to support the recent password recovery attempts - having 3 email accounts, I used it as a method to actually see which email I actually used to register at Gameforge, roughly about 1,5 years ago (browser forgot the creditnails and then it was basically blind guessing combination of email and password I used) - I wouldn't dare trying to link existing EME account with not exisiting e-mail address/gameforge account.

    I got (auto/template) support response at about 11:40 (UTC+1) am today, responded myself about 2:30pm - and got another response 2 hours ago. So I'm glad that support is working and clearly asking what they require for account recovery/fix. (And yes, I'm aware that tommorow is Sunday and I might need to wait until Monday, but I'm in no hurry.)

    Either way, just as the pop up message at launcher suggests - better get in touch in support. It might just be a temp block but given the migration, it might be some data transfer issue too. Also, each response I got is from different Support representative