Thank you gameforge, thank you Krafton

    Quote from Buschfunker

    Did you have even read what i postet on the screenshot with Polans answer? It's useless to write your support, it even seems like that it is useless to talk with you.


    Polan dont do anything, he even aborts and closes support requests when you are talking to another supporter. He is totally useless. It even seems like he protects all cheaters.

    You could write the support tickets to a monkey, he would more care about this than Polan.

    what do you mean "seems" .


    support will actively sabotage tickets now if they dont fit their narrative.


    just quit engaging in their bs and leave the field. they clearly dont want to do their job

    Quote from threea

    :!: This means that details such as the exact time of the incident, a short video of the aforementioned activity, the exact actions you would say happened, and anything else you think is important to mention about it, are absolutely essential for our team to be able to work on it and take action when needed.


    We have raised this topic internally and we would like to draw your attention to the above mentioned details when submitting a report, and we hope for your further cooperation on the topic.

    What i didn't like about this is that you're deflecting it back to the player as if to incinuate that the people who report Memeslash/Memepulse and other Tera Toolbox exploits are not including those details..


    The many reports regarding this particular Toolbox exploit during the Civil Unrest event every Sunday have all the aforementioned details included and yet these players still return every sunday to use the same exploits.


    Details or not the results show that certain players are consistently exploiting and remaining unbanned even with the required details included in reports and tens of videos providing sufficient evidence. Even those that do eventually get banned have enough time in the game to cause sufficient damage, i.e the Gear Stat Duplication or Option Change Scroll duplication.


    These things need to be dealt with in a more timely manner and more attentively before the game is damaged further, but the issue at hand is that right now players are using exploits and are not getting banned, even with a mass of evidence and details behind them..

    Subbie were past that for quite a while now.


    this wasn't the 1st time major duping exploit happened and GF fumbled the response.(to be clear GF did attempt to "fix" it thru a fix and rollback but said fix was actually a bandaid that only stopped one venue and the rollback wasn't far enough back to eliminate the duped items. )..this was about 6 months ago by now.



    it ended up happening again and it didn't matter because the damage was done, the only people that gained anything from this were gold sellers that were involved in this abusing the fact these exploits only became public recently. Gold is effectively worthless since the 1st time it happened(some cases were reporting over 85 BILLION Gold Duped)

    Quote from Teixas

    just quit engaging in their bs and leave the field. they clearly dont want to do their job

    One does simply not quit that easily after 8+ years of playing a rotten and disgusting game. You get addicted to that feeling, I can tell.

    Ultima | Lv70 Priest | ILv 498 | Yurian | Main
    Aeq | Lv70 Archer | ILv 466 | Yurian | Ex-Main
    Quest | Lv70 Zerk | ILv 470     | Yurian | what a joke


    Game Over.

    Lordz of Ownage - 11/09/13 - Never forget

    Quote from threea

    We have raised this topic internally and we would like to draw your attention to the above mentioned details when submitting a report, and we hope for your further cooperation on the topic.

    Man, it's over. If you cant help us as a CM, go to your Boss, atmorph or who else the guy is who is kidding us. Anyone who is the next higher person in the food chain. Tell him, the community is a powderkeg and close before explosion. Bring this person here in this topic and let us talk to him or this game will die soon, cause gameforge and Krafton dont have any idea what this community want. If you cant bring our concerns and problems with the right pressure to those guys, we will do it.

    Also how about you finally either remove all of the recent exploited items (pretty weird that certain people or even guilds are walking around with 2-3x BiS Stats on every single gear piece & all of them can only be liberated for 4 times - man i wonder why Kappa) or you finally put some pressure on Krafton/Bluehole to work on their fking tool that is supposed to detect and delete all the exploited items ?????

    Like seriously what Gameforge and Bluehole have shown and proven again & again is the fact that all players should just abuse every single exploit they can find because unless you go completly monkeybrain and put thousand of scrolls on your main char - then you're literally not at risk in any fking way. Why are all of the items that resulted from exploits like infusions from azart hatchery, duplicating pets to get cheaper partners, duping scrolls to reroll gear until bis stats, duping items with npc sale value to generate so much fking gold that the whole economy is completly destroyed now (literally every shop-related item costs twice as much as few months ago - just look at stuff like tera club, liberationscrolls, 2.0 mounts, servertransfer etc etc) still not removed? Majority of the endgame players abused the shit out of at least one or more of these things & are still actively playing to this day - most of them even bragg about exploiting in discords or among their "friends".


    Its really unbelieveable when you think about it - support isn't doing their job; community managers aren't doing their job; most of Gameforge aren't doing their job; Bluehole isn't doing its job; the people who are fking working on this game literally don't give a single fk about doing anything - Damn, and I thought my existence is pointless (which it still is) but jesus christ - how useless can you be?



    Done.

    By the time of my last message up untill now 3 new cheaters have appeared on the leaderboard that i am too lazy to make screenshots of the gear and show it but everyone can inspect them.
    1 mystic
    2 sorcerers ( what a big surprise )
    All from the same guild YEP ( can you imagine? )

    Character names :
    Lovesick ( the mystic )
    J.witcher ( 1 pro sorcerrer that i actually got a pic of the gear )
    Ranoo ( second pro sorc )

    I didnt know i need this gear to get almost under 7 mins run.

    Imagine silly me actually trying to gear up and play the game when all i need is memepulse sorcerers in my party YEP.

    Dont worry i will keep it as a screenshot in my pc.And gonna throw on forums when they fail again and again which means "soon".Best comment by far in this topic tho.

    Quote from threea

    The details are of course not possible to be shared in public

    I can understand why details about an exploit are not to be shared in public, since other people may gain knowledge about said exploits. I can also understand other reasons such as privacy concerns and false claims to list a few.


    However, the public suffers from a lack of transparency and definitely requires more details, which wouldn't have to constitute any privacy breach.


    To be precise, I would like to know how long does it take to get a user banned upon a cheating report.


    I'm fully aware this is situational and each case is dealt with separately, since it looks like depending on the kind of report some actions seem to take place significantly faster or not to be dealt with at all, so I'll make the question even more specific.


    What are the minimum and the maximum times that a user can get an effective ingame ban/other appropriate action taken from the moment a member of the support staff receives and effectively finishes reading a report with all of the necessary evidence?


    Does it range from 1 minute to 1 year? At which point does a report stop getting looked at in case there's no further reply back from your support team other than that they are working in the issue? Please give us an approximation so we know what we can expect realistically speaking.


    Also does the community have to work as GMs to track down every single account using a cheat of any reported sort; or does support job include dealing with cheats by taking the necessary actions to ensure the proper team will erase them; rather than banning any user and not doing anything about countering the possible cheat for future exploiters?


    Please give us more information, I hope none of these details are something that can't be shared with the public, but if so any other available information on the process that can help the community collaborate with the support team will be much appreciated.


    Also in case you can't reply to these questions, is there any chance I can direct them at support and get a reply from them that I could share with the community? Since most of the communications with support are meant to be private and therefore I wouldn't be able to share this information that many people may be interested in. I'd appreciate any feedback regarding this issue.

    Quote from threea

    take action when needed

    Unfortunately it's not a minority of the community thinking that the actions are not being taken when needed. Please keep working on this.

    Quote from threea

    We have raised this topic internally

    Please in order to improve communication, refer to support and your team the suggestion to notify users back and keep them as updated as possible on the process with either:


    -An estimated waiting time for next reply, which should provide an update of in which step of the process the ticket is at (contacting Gameforge team/Gameforge team contacted and expecting reply back from them/Gameforge team contacted Krafton and expecting a reply from both of them) and ask for more details if required specifying which details are needed.
    -A notification that actions have been taken followed by a description of the taken actions and a notification if any further actions will be taken.
    -A notification that no further actions will be taken.

    Quote from Subbie

    What i didn't like about this is that you're deflecting it back to the player as if to incinuate that the people who report Memeslash/Memepulse and other Tera Toolbox exploits are not including those details..

    In this regard I'd like to know if any of the users here who reported a cheat received any reply back when the user and/or cheat they reported was effectively dealt with.


    I'd also like to know if any of you received any notification on your report containing insufficient data and if so if you were asked to provide any new needed details, should you have access to them.


    Maybe we can make an updated standard template to report cheats to support, to make sure we're providing enough information so the company can process it efficiently.


    As a fast suggestion


    Reported incident title: Provide a name for the incident that you will refer to in the description

    Server of the incident: Server in which you observed the incident, if you observed it in more than one, choose the most relevant/well informed case here and provide details for the others in a separate template
    Time of the incident: hour:minutes, day of the week, day/month/year (specify if you're reporting from CET or otherwise which timeframe corresponds to your report)

    Ticket sender username: Include the name you want to be referred to during your communications with support

    Description of the incident: Provide a brief and accurate description of the incident as in what is it

    Attached video/screenshot/link for description: Attach the most relevant depiction you can find
    Additional details and important information: In the case you wish to report more than 1 instance of the same incident please add this in the additional details, these includes attachments and stressing out the importance or implications of this incident, plus your expectations on the reply back


    If you wish to report separate incidents into a same ticket, please duplicate the template and use a line to make sure information doesn't get mixed, as an example


    Reported incident title 1: include first report

    Necessary information for incident 1: Add if the following incidents seem to be related or unrelated to this one.

    -------------------------------------------------------------------------------------------------------------------------------------

    Reported incident title 2:

    Necessary information for incident 2:

    -------------------------------------------------------------------------------------------------------------------------------------

    Reported incident title 3:

    Necessary information for incident 3:


    Add as many as you deem necessary if brief and ontopic, or consider keeping a different ticket for each incident if unrelated.



    The final blank template would be as follows below, please feel free to provide your own templates if you think this model can be improved


    Ticket main topic:

    Server:

    Time:

    Ticket sender username:
    Description:
    Attachments:

    Additional information:

    Quote from Nayru

    Ticket main topic:

    Server:

    Time:

    Ticket sender username:
    Description:
    Attachments:

    Additional information:

    That's pretty close to the template from the support already, which appears automatically when you open a ticket


    Server
    Username
    Topic

    User Reported

    Description

    Additional Information

    Attachments


    So unless you are making this template specifically for the forums, it's pointless. I don't think that that's the problem anyway. Most people here are veterans who can spot a hack immediately, so providing the information needed shouldn't be the problem.

    Quote from Nayru

    I can understand why details about an exploit are not to be shared in public, since other people may gain knowledge about said exploits.

    What do you mean gain knowledge. The cheats are on first page of google we already know about them. It seems like only the people who work on this game have no idea what is going on.

    "Head on down to the shop between 12th November and 19th November to take advantage of a superb offer! If you buy 90 days of TERA Club membership, you’ll enjoy all the benefits while paying the price for just 60 days, including:

    • Double instance entries and faster instance cooldowns
    • Faster adventure coin regeneration, plus an increase in the maximum amount you can hold
    • Get an amazing mount and a loyal pet
    • Free teleportation, including to locations you choose yourself
    • 100% more XP and other boosts
    • Up to 50 transactions with the trade broker plus a sales tax discount
    • And much more

    Start enjoying these benefits today – join the TERA Club!

    The TERA Team"

    Source: https://gameforge.com/en-GB/pl…aa-4436-92e8-9fe566e49cfd

    Haha the same price as for just 60 days kappa u pay the price of 120 days club (without TT Event) compared to buying TC with PSC/Paypal so what is this advertisement? This is definitely not the thing we need at the moment: we need Game content to get a higher playerbase , better bug fixing and a lot of other stuff :lol:

    Quote from Vanli

    That's pretty close to the template from the support already

    Thank you for pasting the actual template, as I see the only implementable differences if any are including the time of the incident. Regarding fast trouble solving that should settle support's lack of data, by providing them all of the necessary information.


    I don't think people are leaving blank spots in their support tickets, so just remember to add the times in the additional details and that should help get reported users tracked faster.

    Quote from Vanli

    Most people here are veterans who can spot a hack immediately, so providing the information needed shouldn't be the problem.

    Oh are you sure about that? Because I would not be surprised if some of the claims from these veterans were not as accurate as they think they are.


    I'd also would not find it any new that these same veterans are prone to selective reporting, since they seem to be so knowledgeable about cheats. I wonder if they are turning in their friends and contacts that helped them acquire knowledge of those cheats.


    Oh wait, they gained this just from game experience of their respective classes and having to deal with cheaters on a daily basis, not like any of these veterans don't play the vanilla game themselves.

    Quote from Nevada

    phahaha this knowledge that exeryone already knows and even know where to find)))

    Is that so? I'm afraid I haven't found out the source of the paid knowledge that apparently everyone knows about yet, where seemingly the holy grail of every bug abuse and cheat listed into the game appears. Including new users that are recently getting started into the game.

    Quote from Ariel.Lily

    The cheats are on first page of google we already know about them.

    May I message you separately to have a civilized talk about this subject that would totally not include you giving me any link or reference on what to google for custom tailored stuff?

    Quote from HellMilitia

    we need Game content to get a higher playerbase , better bug fixing and a lot of other stuff :lol:

    Definitely and also to keep the current playerbase and improve their experience. Guild castles back anyone?

    Quote from HellMilitia

    "Head on down to the shop between 12th November and 19th November to take advantage of a superb offer! If you buy 90 days of TERA Club membership, you’ll enjoy all the benefits while paying the price for just 60 days, including:

    • Double instance entries and faster instance cooldowns
    • Faster adventure coin regeneration, plus an increase in the maximum amount you can hold
    • Get an amazing mount and a loyal pet
    • Free teleportation, including to locations you choose yourself
    • 100% more XP and other boosts
    • Up to 50 transactions with the trade broker plus a sales tax discount
    • And much more

    Start enjoying these benefits today – join the TERA Club!

    The TERA Team"

    Source: https://gameforge.com/en-GB/pl…aa-4436-92e8-9fe566e49cfd

    Haha the same price as for just 60 days kappa u pay the price of 120 days club (without TT Event) compared to buying TC with PSC/Paypal so what is this advertisement? This is definitely not the thing we need at the moment: we need Game content to get a higher playerbase , better bug fixing and a lot of other stuff :lol:

    IG shop it's even better



    From when is this text? 2015? KekW

    Hello again,


    I would like to thank the ones that left constructive feedback on this thread about the reports, for all the rest I will repeat what was said before, our team is looking forward to your cooperation and your new reports to them with any new cases as previously posted.

    -The thread is now closed.-