Incomplete migration process and unable to login on support webpage

I think you should be ok..I went to try and migrate a second time and it said I already migrated, I did of course click on all 3 things on the consent form

I complete migration and i've same issue here, i can login forum/tera website but can't login support page.

The forum/game login data/account is seperate from the one on the support page and doesn't work

you have to create a new account for the support page, ON the support page

hope that works for you

Quote from Finero

The forum/game login data/account is seperate from the one on the support page and doesn't work

you have to create a new account for the support page, ON the support page

hope that works for you

thank you, i did a new account to support.

Any reason why the 2(support and game) are separated, if I had an issue in game wouldn't it make sense to have both linked together so they can identify your game account easier?

Quote from Rose NA

Any reason why the 2(support and game) are separated, if I had an issue in game wouldn't it make sense to have both linked together so they can identify your game account easier?

gotta ask Gameforge that, but they never shared technical stuff (company policy n all)

it's always been like that for us, so i guess they do have some reason for it (unknown to us though)

I have this exact issue. I tried migrating my account which is connected to a yahoo email but for some reason the yahoo email doesn't receive anything from gameforge such as verification. I've actually had this issue in the past with other games such as maplestory where I needed to make a new email just to receive the verification email to play.

I tried migrating my account again to a different gmail account but it said my account was already migrated.

From what i've seen so far, my account successfully migrated to my yahoo email account but I have no way to verify it. Im worried to lose my account and gameforge support isnt of much help right now. Any ideas?

Was also wondering why we need to create different accounts.

I registered my Gameforge account right when it was announced they would take over NA servers, then came to the forums so I could get a decent name – fortunately the name of my main character was available – and had to create another account to access the forums.

Right when EME shared a link to the migration process, I tried to transfer but it said there was an account already registered with those credentials. I think it's because TERA and TERA Forums are accessed through the same account, while the account used to access Gameforge in general is separate for some reason.

I opened a support ticket which hasn't been answered yet, but when I tried to migrate again a few minutes ago it seems to have worked. Tried again just to make sure and I got a message saying it has already been migrated, so I'm assuming everything's alright now.

Quote from Sweet.Shiro.Neko

Aaaaaaaaaaaaaaaaand, to make it worse you need to create another account to get access to support...

So its 3 accounts total.

Pretty dumb if anything.

Exactly. lol

I wouldn't be surprised if we need to create another account to access TERA Shop.

Quote from Senorita

Exactly. lol

I wouldn't be surprised if we need to create another account to access TERA Shop.

That would be funny, having 4 accounts for one game

Quote from Sweet.Shiro.Neko

Today I started my migration process for NA accounts. Followed all steps and in the last part, I didnt get any notification nor mail either.

Friends told and shown me what screens they were redirected and what mails they got after their migration but in my case I got neither.

I tried to login to open a support ticket using my GameForge account but support webpage doesnt recognize my account.

How I will be able to know if my account was successfully migrated if every single source I could get is not working properly for me?

EME already answered my support ticket telling me they cant help me on this matter, its obvious as this is a GameForge thing.

These are the mails I am not receiving:

- https://imgur.com/85jLkqQ

- https://imgur.com/9gpQNaF

The first is after you fill info requested by GameForge migration page and click on migrate button.

The second is after you download GameForge launcher and it ask you to verify your account.

None of those I have received on my mail yet and this makes me think my account is not being migrated properly.

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Hello,

to answer your question (although it was already answered by players), yes you need a second account to contact our support system. As about the forum account and Gameforge Client account, you can find information here Forum Login

Sweet.Shiro.Neko regarding your issue, if you haven't contacted our support yet, please do so.

Quote from Melione

Hello,

to answer your question (although it was already answered by players), yes you need a second account to contact our support system. As about the forum account and Gameforge Client account, you can find information here Forum Login

Sweet.Shiro.Neko regarding your issue, if you haven't contacted our support yet, please do so.

I have this same issue, I created a second account and submitted a ticket (an alternate email because my main email is not receiving any emails from gameforge). I was met with a message saying that my question cannot be answered because the support account email did not match my actual account email.

This comes back to the problem where my actual account email does not receive emails from gameforge, therefore I can't make an support email with my actual account email since it requires email verification.

Is there anything else we can do?

Quote from rocker1

I have this same issue, I created a second account and submitted a ticket (an alternate email because my main email is not receiving any emails from gameforge). I was met with a message saying that my question cannot be answered because the support account email did not match my actual account email.

This comes back to the problem where my actual account email does not receive emails from gameforge, therefore I can't make an support email with my actual account email since it requires email verification.

Is there anything else we can do?

In this case please try to adding the email of your Game Account (the one you don't receive emails from GF) by following the next steps:

1. Login into your Support account
2. Click on the Manage email addresses

3. Click on the Add email address

4. Add the email address you used for the migration and click on 'Submit'.

As about not being able to confirm if your accounts migrated or not, this is happens because the North America servers are still available, we currently do not have the information related to your account and due to this we are unable to confirm whether your account has been migrated successfully at this time.

Please note: If after submitting your migration you have been redirected to a "Thank you" page that means your account has been migrated successfully.

Quote from Sweet.Shiro.Neko

You at GameForge told us that you dont have any means to confirm if our accounts have been migrated succesfully, that's just stupid, how its posible you cant confirm it?

This is a technical feature. I can't even suggest what it is connected with and why it is so, but specialists really cannot just take, open the database and find your account, which appeared as a result of the migration. Until you log into your account in the game world, this will remain impossible. I perfectly understand your indignation and concern...

But you just have to be patient and wait for two things: when the En Masse servers will be closed on November 9 and when the new servers at Gameforge will open on November 13. Don't worry, the migration process will be available until December 18, so you should have time to solve all the problems that have arisen.

By the way, try to check something:

• Launch the Gameforge Client;
• Go to the Library and select TERA from the games;
• After that, click on the name of your game account (as in this screenshot);
• Then change the region to "North America" (as in this screenshot).

Below, you should see all of your in-game accounts associated with your Gameforge account. If there is something on the list, you can relax – the migration process was probably successful.

Nevertheless, be sure to contact the Support Team if, after the launch of new servers, you will not be able to enter the game for any reason. Hope your problem gets resolved! Welcome and good luck!