[FAQ] TERA America

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    When will Gameforge start running TERA in America?
    • On 12th November 2020.


    When will En Masse Entertainment shut down their servers?
    • EME will shut down their servers on 9th November 2020 (15:59 UTC).


    Which build version will the NA servers launch with?
    • The NA Servers will be launched with Build 99.


    Will TERA Battle Arena be available when the NA servers are open?

    • TERA Battle Arena will not be available right away with the opening of the servers, but it will be added soon after the service starts. There will be an official announcement when it's time.


    Will anything change regarding the 2 current servers that NA has?
    • Gameforge will keep the current server structure that NA has, so everything should be the same as before.

    Please note that we will rename the servers from Velika to Velik and from Kaiator to Kaia


    Do players get to keep their progress to date?
    • Yes, players get to keep all their progress as well as their items. Please note that a small number of items might have different content or won’t work anymore after the transfer (e.g. Elite subscription item).
    • The Strongbox Keys will be converted into EU Strongbox Keys which can be used to open only EU Strongboxes. If you still have unopened NA Strongboxes, we'd advise you to open them before the server closes.


    Will all my current characters be transferred?
    • Yes, all characters will be transferred.


    Do I keep all the character slots I currently have?
    • Yes, but please bear in mind that the number of character slots you have might not be displayed correctly during the initial weeks.


    What will happen to my guild/bank/wardrobe/friends list/Buddy-Up codes?
    • The guild, bank, wardrobe and friends list remain unchanged.
    • Old Buddy-Up codes can no longer be used.


    Will characters and guilds keep their names?
    • Yes.


    What will happen to my Elite Status (called TERA Club in EU)?
    • Players who had an active Elite subscription on the NA servers will enjoy TERA Club benefits on our servers as well.
    • The remaining subscription time will be carried over from EME.
    • The Elite subscription voucher items will not work on EU servers, so please use all of these items before the server shuts down.


    What happens to the premium currency (EMP) I still have on the NA servers?
    • EMP will be transferred at a rate of 100 EMP = 10 Tera Thalers for all players that had a purchase history with EME and that complete the migration process. As a special migration bonus, players will also receive an additional bonus of 30% in TT.
    • Players who have only owned free EMP (through events for example) are advised to spend their currency before the servers shut down, as the EMP from those players will not be transferred.


    Will the TERA Club subscription and TERA Thaler Balance be shared across EU and NA?
    • No, since the EU and NA systems are completely separate from each other, TERA Club subscription and TERA Thaler Balance will also be separate.


    Will my existing Founder Status be kept?
    • Your existing Founder Status will be kept, but please note that NA players won’t have founder status if they start a character on an EU/SEA Server.


    Will account-bound items be kept?
    • This is currently not planned so players are advised to claim as many of these items as they need before the server closes.


    Do I need to do prepare anything before the EME servers close?
    • Please claim all items in your item claim, item broker, mailbox and guild bank before the server shuts down, as unclaimed items may be lost otherwise.
    • Please also make sure to exchange all your token items before the server shuts down as some of them might have different content or won’t work anymore afterwards.


    In which languages can TERA be played in NA?
    • The game will be playable in English, French, German and Russian.


    :!:Please note that some text for items or descriptions may be missing or not finalized at the start of the service.

    Additional Note: Riding Skills and Riding items will use the EU translation, once the service is transferred, so please keep in mind that there might be different names on specific items than what you were used to.


    Can players transfer between the NA servers and EU servers and vice versa?
    • While character transfers between the 2 different NA servers will be possible, transferring to an EU server will not. Transferring from an EU server to a NA server will also not be possible.


    Can NA players play in instances with EU players?
    • No, the NA servers will have their own dungeon server and will not be connected to the EU servers.


    What happens to my TERA Rewards Levels?
    • The Rewards-System was an EME-unique system that is not available in any other TERA region. As such, it unfortunately won’t be possible to transfer any progress or status for this.
    • However, as a token of appreciation for players who have supported TERA for such a long time, players within the following level ranges will receive special one-time rewards:

    • Reward Tier 1-4: Exclusive Title, Stamp: Kaleidoptera
    • Reward Tier 5-8: Exclusive Title, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera
    • Reward Tier 9: Exclusive Title, Skill Manual: Moon Lotus Aura, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera
    • Reward Tier 10: Exclusive Title, Skill Manual: Moon Lotus Aura, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera, Flying Skill: Ancient Tyflamosaurous Flex

    :!: Please note that these rewards will only be delivered on 18th of November during the day.


    What will happen to my guild in case the guild leader does not migrate?

    • In case a guild leader is inactive for a long period of time and the migration time is over, the second player in the guild ranking can contact our support team to change the leadership.


    Will TERA Boutique Coins (Meruma's Deluxe Fashion Shop Coin) change or be removed?

    • TERA Boutique coins also exist in the EU version (Meruma's Deluxe Fashion Shop Coin) and will continue to work. There might be small differences though, such as the content of the token store or the amount of tokens you receive for dismantling items.


    What will happen to the temporary banks we have from past NA merges?

    • We can't confirm as of now whether temporary bank slots will be kept. To make sure that nothing gets lost we would strongly recommend to move the items in those to other places.


    Why am I getting a message 'An error has occurred please try again later' while trying to launch the game:

    • The servers will only open on 12th of November. Therefore, getting an error message while trying to launch the game earlier is possible.



    :elin18:

    Migration Questions


    When does the migration start?
    • The migration will start on 22nd October 2020.


    Who has to do the migration?
    • All players that wish to continue playing TERA will have to migrate regardless of whether you played on the EME Client or on Steam.


    How does the migration work?
    • In order to begin the migration process, please visit the migration website of En Masse Entertainment and login with your EME credentials. The migration website link is: https://account.enmasse.com/tera_pc_migrations
    • You will then be forwarded to Gameforge’s migration website.
    • There you will need to create a new Gameforge account or sign in with an existing one.
    If you also played TERA on Steam, your Steam linking will automatically be transferred as well.


    Can I also migrate directly via the Steam client?
    • Migration over the Steam client won’t be possible before 12th November 2020.


    Until when can I migrate my account?
    • The migration will be possible until 18th December 2020.


    Is there any reason to migrate as soon as possible?
    • Yes, players that successfully migrate between 22nd October and 12th November will receive an Atlantic Swimwear Smartbox, a Black Bear pet and useful consumables.
    • Please keep in mind that migrating to Gameforge is the only way to ensure that you will be able to keep playing TERA with your existing account after 18th December. If you don’t migrate before that date, your game account will be lost forever, so please consider migrating as soon as possible.


    How do I actually start playing once the NA servers are live and I successfully migrated?
    • If you want to play via the Gameforge Client, download the client and sign in with your Gameforge account details. Download and install TERA on your PC and you are ready to go!

    :!:Please remember to make sure that the client is set on the correct region. You can find more information regarding the Client here:TERA on Gameforge Client
    • If you want to play on Steam, you will be able to download the GF TERA App on Steam (https://store.steampowered.com/app/212740/TERA/) starting on November 12th 2020. Simply download, install it and click on the Play button to start playing!


    I forgot my login credentials for my current NA account and cannot start the migration. How should I proceed?
    • For all questions and issues related to your NA account with En Masse Entertainment, please contact their support directly.


    Will players be able to migrate their EME account in case they already have a Gameforge account?

    • Yes, you will be able to migrate your EME account into your existing Gameforge account. Please refer to the question "How does the migration work?" (mentioned above) for more details.



    Please check this thread often, as we will keep updating it.


    The TERA team

  • :elin31:The FAQ is now updated with additional questions/points:

    • What will happen to my guild/bank/wardrobe/friends list/Buddy-Up codes?
    • What will happen to my guild in case the guild leader does not migrate?
    • Will TERA Boutique Coins (Meruma's Deluxe Fashion Shop Coin) change or be removed?
    • What will happen to the temporary banks we have from past NA merges?
    • Will players be able to migrate their EME account in case they already have a Gameforge account?

    The TERA team


  • Dear community,


    the migration site is now available, and you can start with the migration process of your accounts.


    Migration Site: https://account.enmasse.com/tera_pc_migrations


    :!:Please pay attention to the following:


    · The American Servers will open on 12/11/2020 during the day. (You will be informed with an official announcement once the server is live)

    · The migration will be possible until 18th December 2020. If you don’t migrate before 18th December, your game account will be lost forever, so please consider migrating as soon as possible.

    · A region selector is added in the Gameforge Client. Please note that while this option won't work until the NA servers are live.

    · For all the other details of the migration, please read our complete FAQ

  • :elin29:FAQ is now updated:

    113964-2019-11-18-tr-news-and-faq-asset-for-tera-faq-tnt-newsheader-895x300-jpg



    What happens to my TERA Rewards Levels?
    • The Rewards-System was an EME-unique system that is not available in any other TERA region. As such, it unfortunately won’t be possible to transfer any progress or status for this.
    • However, as a token of appreciation for players who have supported TERA for such a long time, players within the following level ranges will receive special one-time rewards:

    • Reward Tier 1-4: Exclusive Title, Stamp: Kaleidoptera
    • Reward Tier 5-8: Exclusive Title, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera
    • Reward Tier 9-10: Exclusive Title, Skill Manual: Golden Lotus Aura, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera

    Updated version:


    What happens to my TERA Rewards Levels?

    • Reward Tier 9: Exclusive Title, Skill Manual: Golden Lotus Aura, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera
    • Reward Tier 10: Exclusive Title, Skill Manual: Golden Lotus Aura, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera, Flying Skill: Ancient Tyflamosaurous Flex



    :!: Please note that these rewards will only be delivered whenever Build version 100 releases.

  • Dear community,


    a new forum section is now available for TERA America, that you can start using to post your questions, your feedback and talk to each other! All important news for the game will also be posted in this new section, so you won't miss anything!

    (Several NA-related threads that were already posted in the EU section were transferred in the new one, so you can continue your discussions there from now on.)


    We would also like to inform you that in a few days, there will also be a dedicated Community Manager from America that will take care of you, so stay tuned, introduction coming soon!


    :elin17:


    The TERA team

  • Dear community,


    the FAQ is now updated with new information about the translations and about the TERA Rewards for levels 9 and 10:

    • Riding Skills and Riding items will use the EU translation, once the service is transferred, so please keep in mind that there might be different names on specific items than what you were used to.

    • Reward Tier 9 and 10 have a change in one item: Moon Lotus Aura.

    The TERA team

  • Dear community,


    a short reminder about the following:

    What happens to my TERA Rewards Levels?
    • The Rewards-System was an EME-unique system that is not available in any other TERA region. As such, it unfortunately won’t be possible to transfer any progress or status for this.
    • However, as a token of appreciation for players who have supported TERA for such a long time, players within the following level ranges will receive special one-time rewards:

    • Reward Tier 1-4: Exclusive Title, Stamp: Kaleidoptera
    • Reward Tier 5-8: Exclusive Title, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera
    • Reward Tier 9: Exclusive Title, Skill Manual: Moon Lotus Aura, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera
    • Reward Tier 10: Exclusive Title, Skill Manual: Moon Lotus Aura, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera, Flying Skill: Ancient Tyflamosaurous Flex

    :!: Please note that these rewards will only be delivered whenever Build version 100 releases.



    Is there any reason to migrate as soon as possible?
    • Yes, players that successfully migrate between 22nd October and 12th November will receive an Atlantic Swimwear Smartbox, a Black Bear pet and useful consumables.

    :!:About the early-migration gifts, please note that they will not be available in your account tomorrow already, but they will be delivered this Friday, 13th of November during the day, in all the accounts that have migrated during that specific timeframe.


    The TERA team

  • Dear community,


    There is a small correction in the migration description related to STEAM:


    • If you also played TERA on Steam, your Steam linking will automatically be transferred as well.

    • This means, that in case you had linked your EME account to STEAM before, and you completed the migration now, you only need to download our TERA STEAM app, start the game from the Library, choose NA and then you should already be logged in with the correct account.


    Additionally, more details were added in the following part:


    • "How do I actually start playing once the NA servers are live and I successfully migrated?"

    • Attention! You will need to choose the correct region in the Gameforge client in order to be able to see the new servers (more details above).

  • Dear community,


    there are specific items that have wrong or missing names as we already mentioned above, here is a list of specific items and the names:


    Blue Sky Costume Box -> Dummy Smart Box10
    Starglow Costume Box -> Dummy Smart Box4
    Flight Suit Smart Box -> Dummy Smart Box26
    Dyeable Flight Suit Smart Box -> Dummy Smart Box31
    Chromaplasm Smart Box -> Emergency Item Conversion 0613-11
    Dyeable Peachstringer Fitted Beach Wear Box -> Emergency Item Conversion 0613-35
    Series 2 Swimsuit Box -> Emergency Item Conversion 0613-32
    Yellow Duckie Swimsuit Box -> Emergency Item Conversion 0613-42
    Butterfly Plunge Fitted Beach Wear Box -> Emergency Item Conversion 0613-34
    Dyeable Duckie / White Maillot Swimsuit Box -> Emergency Item Conversion 0613-31
    Striped Bikini Leisure Shorts Box -> Emergency Item Conversion 0613-36
    Cold War Bomber Box -> (no name)
    Glacial Expedition Gear Box -> Pirate for a Week


    :!:However, it seems like those boxes have some issues and are not giving the proper items. This issue is already known and reported for a fix, until then, we would recommend you not to open them until we inform you that the problem is fixed!


    :!:Additional Information


    • The TERA Website is now available again. Known issue: The character selection in the shop does not work properly, this will be fixed in the following days.
    • Founder status: All accounts received it now. Please note that some items will only be delivered after the release of Patch 100 (already mentioned in the FAQ).
    • The rewards for the accounts that have migrated early are now delivered.


    Please monitor this thread often for the latest news.


    The TERA team

  • 113964-2019-11-18-tr-news-and-faq-asset-for-tera-faq-tnt-newsheader-895x300-jpg


    What happens to my TERA Rewards Levels?
    • The Rewards-System was an EME-unique system that is not available in any other TERA region. As such, it unfortunately won’t be possible to transfer any progress or status for this.
    • However, as a token of appreciation for players who have supported TERA for such a long time, players within the following level ranges will receive special one-time rewards:

    • Reward Tier 1-4: Exclusive Title, Stamp: Kaleidoptera
    • Reward Tier 5-8: Exclusive Title, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera
    • Reward Tier 9: Exclusive Title, Skill Manual: Moon Lotus Aura, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera
    • Reward Tier 10: Exclusive Title, Skill Manual: Moon Lotus Aura, Smart Box: Azure Blue Yukata, Stamp: Kaleidoptera, Flying Skill: Ancient Tyflamosaurous Flex

    :!: Please note that these rewards will only be delivered whenever Build version 100 releases.

    on 18th of November during the day.


    :elin31:Dear community,


    we would like to inform you that the rewards mentioned above will be delivered tomorrow during the day.


    Thank you for understanding,


    The TERA Team

  • Dear community,


    there is a change in the following part about the boxes that have wrong translations that are also not giving the correct items at the moment.

    :!:This issue is already known and reported for a fix, until then, we would recommend you not to open them until we inform you that the problem is fixed!


    As always, please monitor this thread for additional information.

    Our apologies for the trouble caused.

  • Dear community,


    we have another announcement to make about the TERA Rewards (Tiers 1-10).

    As you know, there was a first delivery of them yesterday morning, and the affected accounts received the items that can be used from all characters within one server.


    We would like to inform you, that there will be another delivery of them by the end of December, so that you can redeem them in the other server as well (since there were complaints that some of you used them in the "wrong" server).


    Attention!

    :!:When this happens, please make sure to redeem them in the correct server, as there will not be a possibility to deliver/exchange them again.


    Once we have an exact date for the last delivery, we will inform you in this thread.


    :elin16:

    The TERA team