Visual C++ 2015 vs 2015 ~ 2019

  • There are two different versions of the Visual C++ that cover the 2015 date range. From what I have seen from the Korean and Japanese system requirements for the 64 bit client, they both make reference to the Visual C++ Redistributable for Visual Studio 2015, and not the latest 2015 ~ 2019 Visual C++ Redistributable.


    If you are having issues crashing at the Splash Screen, and have already gone through previous debug steps such as Steam validation etc, please check your version of Visual C is the 2015 only version.


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    "But I tried to install the Visual C++ Redistributable for 2015 and it says that 'the installation cannot be completed as there is a new version of this software already installed on this machine' ".


    That's okay. To replace the 2015 ~ 2019 with the 2015 version, you will need to go:

    - Start -> Settings -> Apps & Features

    - Search for "Visual" and it will filter all the Visual C packages you have installed

    - Go to "Visual C++ Redistributable 2015 ~ 2019" and uninstall that one.

    - Once finished, run the Visual C++ Redistributable for 2015 installer.


    You should be done.

    Formerly Shiro.Neko.Senpai / Adashi.Tan on MT (Kaiator) NA. Now happily doing Warrior/Ninja stuff on Mystel.

  • Still crashing at the Splash Screen

    There's lots of different things to check. If this didn't work, then it's probably an issue where you still have 32bit game files left over in your game client.

    Formerly Shiro.Neko.Senpai / Adashi.Tan on MT (Kaiator) NA. Now happily doing Warrior/Ninja stuff on Mystel.