Great "contact support!!"

    Hello,

    First of not here to nag about the issue. Just posting it expecting some sort of priority to be put into account n log in issues. Cuz it straight of cuts you from entering the game.

    I know I'm not supposed to talk about account related issues here as its specific and needs individual based responses


    But come on what's the point.

    If the team and the customer know the issue at hand is not going to be solved in 1 message /reply rather required a conversation like to get to know details and everything.

    Knowing this.

    If you just post 1 reply a day from ur customer support team nd if I reply to it then nothing untill next day.

    Is there something like 1 customer is limited to 1reply per day.

    Wth cuz it's been 8days now the customer support team only gives 1 reply a day and that's it. I got to wait an entire day to get to see another reply. This is been happening for past 8days. Just how many does it even flipping take to sort an issue.

    Do the customers by atleast being active in customer support.

    Now considering its almost weekend.

    Nd the support team does not work on weekends.

    Does that mean my issue isn't going to be sorted out until Monday or even longer. Atleast just let me know so I don't get hopes up on u guys.

    Thanks for the op inconvenience nd terrible rate of support.

    Wasted 8days of tera club for this crap.

    It's like:

    Let's see how many days it takes for a player to quit caused by non existing support...

    In case, people get their chars back one day...

    it's their right to get the amount of club back, which got wasted!

    Why?

    Because they paid money for it!

    Sigv2.png

    Quote from Fearr

    inefficient work

    Well, if the user would work efficient enough to include all nessecary information about their case in the first ticket I can't see a scenario where it would require more than 2 tickets from either side to solve the problem, except:


    A) You escalate the problem to higher ups, because you are not satsfied how it's dealt with


    In that case you would get another employee to look at your problem, which makes the waiting time justifiable


    B) You keep repeating one request because of miscommunication


    In that case you are either stubborn or can't describe your problem well enough.


    Don't rly think so. I have issue with install the new launcher from Gameforge, https://prnt.sc/p9wlmn and I just give up asking them for help when they are not even able to understand that I can't install launcher and they are asking me for log file from Tera launcher, like what the hell. It's seems like they are not even trying to understand what problem some players can have, it's just look like they send same copy pasta answer to the player.

    Of course they don't understand what problems some players can have, yet.
    The new web interface and client which is connected with it are new and by the looks of it probably were rushed. There is a high number of potential new problems on many different operating systems and under many different circumstances. Hence, when they are being consulted to a problem which they didn't encounter yet, they need to collect data about it.


    On the other hand if it's a problem which is already known, the solutions are already online.

    I, for example, ran into 2 different problems with the new launcher which were 1. account related (login didn't work as it should) and 2. software related (the game crashed right after the start)

    However, I was able to solve both problems by just googling and searching around the forums.


    Saying "they are asking me for log file from Tera launcher, like what the hell. It's seems like they are not even trying to understand what problem some players can have"
    is like saying "they are trying to analyze my problem, but don't even try to understand it"