Old Account Recovery - My old email no longer exists

  • Dear All,


    I am an old school Tera player from back when the EU servers opened. I played for many years before leaving soon after the BG's appeared and the Nexus events (god I loved those!) vanished. I came back a year or so ago when the Isle of Dawn changed? I can't quite recall the story behind that.

    Anyway a friend told me about the Tera Classic Server being a thing and I'd like to take a look. However the email associated with my account expired in Jan 2019 - it was my domain email that I was hardly using. I thought I'd transferred all my web accounts to my new email addresses but clearly I had forgotten to do Tera.


    Upon trying to login the 'Forgotten Password' feature is sending security codes to my old email address, which I cannot access. I can't use support (yet) because that requires an account login - which I can't do. These forum accounts were luckily kept separate and obviously this still works. Is there any way I can contact support via this forum? I should be able to provide suffiecient evidence if required.


    I'd like to play again. Thanks.

  • Issue mostly solved.

    I had to create a second account for the game (really didn't want to) and use that to contact support. After answering a whole load of security related questions, I now have to wait 7 days for my account to be useable. Great stuff.