People can't log in

    Thank you for contacting the TERA customer support.


    We apologize for any inconvenience you may have experienced. These were created due to technical difficulties that we were facing. Please try to login again, as it should be already possible.


    In case that problem would still persists for you or would be back at any point, please do not hesitate to contact us back.


    Still doesn't work

    Hi,
    I have a problem with logging in from yesterday (I did not check on Saturday. I'm from Poland.). I am waiting for a response from support.




    Quote from tyaukx

    Well they claimed they fixed the issue, question is - are they aware they are wrong?

    Well ... you'll see how many negative reviews they get on their support tickets ... Well, I suppose


    I dont know :/

    Thank you for contacting the TERA customer support.


    We apologize for any inconvenience you may have experienced. These were created due to technical difficulties that we were facing. Please try to login again, as it should be already possible.


    In case that problem would still persists for you or would be back at any point, please do not hesitate to contact us back.


    They must be kidding. Useless support, generic answers, no fix, no solution. Honestly, without players they are dead and they still don't get it. I demanded kind of refund or something for losing weekend event, league of levelers, dungeons event and enchanting % raised event but I doubt these idiots do anything. Time to say goodbye to this game after more than a year of bugs, issues, useless "improvements" and other things that honestly should kill such game publisher company. I cannot believe they did not create ANY announcement, any apologies, nothing! When something like that happens to any other company, players are informed. But I guess Gamef***k is feeling so okay with themselves that they don't think they own anything to players. Sad.

    I feel that this is not read or noticed at all. Slowly the question arises as to whether this is important for the team, that people can not log in ... After the forum, not a single feedback was given ... I guess not. Very sad :elin11:

    Even on their official unofficial discord you get no help either even if all the mods are there. Not a single statement. Well atmorph tried atleast with a solution which sadly didn't worked

    Hey everyone,


    We've been informed about this issue and our team is working on it. As soon as I will have new information about it I will let you know!


    Sorry for the inconvenience caused!


    Kind regards,
    Athena

    Former Product Community Manager

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