Unable to identify Enigmatic items - *Enchantment Effects* window remains blank when item is selected.

    I am not able to use any enigmatic items.


    When I try to activate them (right click -> choose enchantment effects) the EE window is always blank.
    I cant drag any enigmatic items to it or get stats to appear.The EE window is always empty (as shown in pic).


    This has happened for every Enig item I got in quests starting from level 50. I am now level 65 and still using low level gear because I cant use the enigmatics.


    Has anyone seen this before? Am I doing something obviously wrong?


    None of the online guides explain this or describe a step by step around it -> most still point to older systems of identification scrolls.


    Any ideas?



    I hope someone can give me a suggestion - I have no end game for any of my characters without enigmatic gear.

    I can only think of two things:

    • You're using some kind of UI mod which prevents text to be shown. If you have any, disable them.
    • The window where you can select the effects are actually in the left side. Move the window to the center and try again (although that doesn't explain why the other window is completely blank).

    This is obviously a bug (or a broken mod) so there's no actual guide (or "workaround") about this. You can check my guide in my signature for this, I just updated it yesterday.


    If you have any questions, feel free to ask.

    Thanks Glacial - Im not actually using any mods. I just restarted Tera after a few years and its a completely clean (from steam) installation.


    I have tried looking round for another window... but theres nothing I can see, even if I go into UI editing.


    Thanks anyway.

    Anyone ever ran into this before?


    I am so out of luck now I'm lvl 65 - my gear isnt good enough for anything except that silly troll football battleground pvp thing.


    I don't have the heart to log in... I also have a ticket running but so far they just asked me if I had used identification scrolls on the EE.


    I will report back here if someone finds a fix.

    Is it like that will all of your gear or only your weapon?


    Maybe the items that Dougal gave you is bugged. Have you tried buying a new weapon from the credit merchants? It's only a few credits. Buy the cheapest something and try with that.


    Or how about clicking on the "List of effects" in the bottom? Nothing happens? Or another blank window appears?

    its every enigmatic item - Since level 50. All the jewellry as well. Everything I got in a quest or as a reward including the guardian stuff.
    It didn't really bother me so much before cos there was always non-enigmatic stuff up to about level 60 - but now I'm just so under-powered I have to stop and wait for this to be fixed.


    I have nearly 30 unidentified enigmatic items in my storage now - and none of them show the stats or anything in the enchantment effects window.

    If you are not using any kind of UI modifications as you say then I'm running out of ideas. :c


    Your enchantment UI is slightly different what it should be. Notice how the text are in different positions and your window has extra elements in it.

    Display Spoiler


    Try verifying your installation. Currently my only bet is that your game uses a corrupted UI file. :/

    Well Support asked me to reset some gui stuff and delete everything in my S1 folder- but sadly that didn't fix anything.


    I added htat info about the UI difference into the ticket- thanks Glacial.


    This happens on my other lvl 60 character as well. And I've verified my files repeatedly on steam without any errors.


    Im kind of at a loss - its really annoying to watch the weekend go by without being able to play.