Steam - Tera Homepage Accounts Connection

  • Hello,


    I have a problem with connecting my Tera homepage account to my steam one. I did clicked at account management and then on steam and log in there, but then it came this error message:


    Screenshot error message


    Translated: " Your account couldnt be connected. Please try it later again." I am playing this game on the German serve, but wanted to post it here, since the problem of the connection or this bug could happen on all server.


    Friendly Greetings
    Mudragon


    For the federation

  • Tschuß,


    Is it possible your Steam account is already linked to another TERA account? Is making a new Steam account an option for you? I was having this issue because I borrowed a friend's account and after making my own account, the link worked right away.
    Do ask TERA Support via Steam if your account has already been associated with another account. Maybe you linked it to a 'guest' account without realising it?
    I know it's probably not the cause but tried using another browser?
    Also, how about you try the TERA via Steam launcher? If it logged you in right away into a brand new account, then you'll know what to tell Support.


    ... and for us!

  • I wrote a ticket to the support. About the question is if a Tera account is already linked: I am not sure, but dont think so, since I primarily use only two e-mails for gaming and at the registration it would tell me if an account already existed.
    So yes, I tried it again by making another account with another e-mail and also on another browser. None of them could fix the problem. I use Tera via the Tera launcher but that is connected to Steam. Dont' know exactly the system, but it doesnt have anything to do with that.


    This problem seems to happen at linking both accounts. Yeah, I also dont have a solution, so I asked here and now wrote a ticket.