Hello everyone,
Since our sysadmin needs more reports and asked support for them, I'm giving you here basically the same thing that support will give you once you contact them and ask for help with your lag issues, this way, you can prepare everything when you have the time and just send them the ticket with the info directly for them to forward.
Please do not post any of your results here in the forum, send them with a ticket to support directly.
The following things need to be checked beforehand as they are known to cause connection problems in general:
- LAN connections are usually more stable and faster than WLAN connections. The decisive factor is the slowest component in your network, starting with your PC/Laptop via your connection method (LAN, WLAN) to your router and then the router itself. Be sure to use a combination of PC/Laptop, connection method and router, which will grant you the fastest internet speed.
- Of course the amount of users in your network is important as well. As soon as a few people use the same router, even if the usage itself is low, it will decrease the latency drastically.
- Even programs that are connected to the internet while playing TERA can lower the performance of your laptop/PC as well as your connection speed. Especially programs like Skype, streaming services, filesharing programs and any other applications running in your browser will lower your latency and can also cause package loss and connection failures.
- And the game itself: High quality graphics, textures, sight and all other settings which have to receive data constantly to stay synchronized to the other players will affect the latency. You have to find the optimal settings between performance and optics by testing this yourself.
Guide to create a Windows MTR-Report
Please be aware that Windows MTR is freeware program that uses a GNU General Public License.
1. Download
Search for “WinMTR download” with a regular search engine and follow the instructions to download it. Be sure to download the program from a trustworthy site.
Gameforge is not responsible for the content, topics, correctness, completeness or quality of the information provided or direct or indirect references to external websites (“Hyperlinks”) which lie outside the responsibility of Gameforge.
Alternatively, you can use this download link:
Download-Link
2. Installation
Most of the time, WinMTR will be provided as a packed (zip) file. This package needs to be extracted and should contain 2 files. The license agreement (License.txt) as well as the program itself (WinMTR.exe).
3. Executing the test
Start the program by double clicking WinMTR.exe and read the security instructions beforehand.
Please use this and create this report while you are facing lag/ping issues, not before or afterwards.
WinMTR itself is relatively simple. All you have to do is to insert the IP account.tera.gameforge.com and send the MTR there.
You might receive the following error “Unable to get raw socket!”
In this case you will have to right-click WinMTR.exe and select “run as administrator”.
The program will now send packages to the server and check the quality of these files. Please let it send at least 120 packages indicated by “Sent” being shown 120 times in the column.
4. Attaching and Sending
Click on “copy and save to clipboard” and insert the data with the key combination CTRL + V as your answer to this ticket and send it. We also need the exact date and time when you have created the report.
