[Collector Thread] Random crashes of tera

    Hey guys,
    Do you experience random client crashes?
    Like your TERA client just closes without any message or reason?
    You just see your TERA launcher but not the game anymore?
    Good, well not really good, but I need your help in order to get a better look into these issues.
    In most of the cases the internet connection is the problem, but that is not what I'm looking for.
    To rule that out, please do a ping test in the background while you are running TERA:



    The information that I need from you:
    Character name, Server, Date and time of the crash (including your time zone), Ping test result, and what you did when the crash happened.


    Example:
    Chracter: Unsichtbarer
    Server: Killian
    Time: 23.12.2013 11:30 (GMT+1)
    Ping: No loss of a connection, ping was around 5ms all the time
    Action: Smashed my head on the keyboard while Nightmare Shandra Manaya killed me in Mayanas Core Hard mode



    Thanks for your help :)


    Chracter: Nordavogh
    Server: Zenobia
    Time: 23.12.2013 14:33 (GMT+2)
    Ping: After the game exited to my desktop with the launcher still there i looked at the window and it said 24 ms....and after like several seconds it had like 123 ms but that happened after the game crashed to desktop not before..
    Action:I was at tower base in the first area going to a mob...I was at the merchant when it happened..the 1st merchant there near the teleport

    Dude it just happened again 15:30(gmt+2) I was in Velika getting pegasus for lumbertown and it just crashed..and I had the black thing and it had 24ms all the time so not from my internet..btw I forgot to mention that when I log back in the game rollbacks me several seconds before the crash happened

    SO any news?

    Chracter: ivetto


    Server: Ishara


    Time: 27.12.2013 17:42 (GMT+2)


    Ping: No loss of a connection, ping was 37ms all the time even before opening tera


    Action: was walking to hand in a quest in Osgarath province

    Chracter: ivetto




    Server: Ishara



    Time: 27.12.2013 18:31 (GMT+2)



    Ping: No loss of a connection, ping was once again 37ms all the time and even before opening tera



    Action: was teleporting to first floor of the Hungry caverns in Osgarath

    hi all i often find my tera client closes on me when i am zoned into battle grounds as does alot of peoples there is always at least 1 crash per match :(
    :xeno:

    Thank you Ryper, cypriiisek and ivetto
    That is great feedback :)


    Please keep posting reports, I don't think they can find and fix all issues that fast, but your feedback really helps.


    @Darkviolet: please use the posting template, otherwise your information are not helpful.


    charakter: Ineloki


    Server: hasmina


    Time: 02.01.2014 17:54 (GMT+1)


    Ping: No loss of a connection, ping was once again 45ms all the time



    Action: Enter Hall of the Shadows. My client crash only in cities/towns.

    charakter: backyak


    Server: arcadia


    Time: 03.01.2014 19:00(GMT+0)


    Ping: No loss of a connection, ping was once again 60ms all the time



    Action: My client crash only in cities and some time crashes killing moobs but rarely

    Non-ping crashes are caused by memory issues. People with SSD's, a lot of ram and 64bit systems do not have those issues. TERA is a 32bit executable and can't adress more than 2GB's of RAM. It just runs out of memory to the point of crashing, especially on 32bit systems (like XP or any other 32bit versions of new 64bit systems) and machines with weak GPU's and small ammount of RAM.


    Rest of the random crashes is caused by skipped/unfixed/unknown bugs, mostly script-related.

    Quote from Roponmatsu

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    Character: Dzordz
    Server: [EN] Veritas
    Time: 05.01.2014 14:05 (GMT+1)
    Ping: I've got ping between 64-110 all time i've playing Tera, but after i start a game i've got some losses in connections. For 93 sended packages, i lose 8 of them (8%). I check internet connection today and yesterday while surfing and playing other games - in 10k sended packages there wasn't even single loss - sometimes ping was up to 1000 but connection was still stable
    Action: Tera is crashing everywere and everytime. Today it crashed after 10 sec of play in Velika, when i wanted to check guild tab (by pressing g). It's crashing while chating, in cities, while summoning mount / thrall (while im playing mystic), even when i do nothing. It started since last patch, but now its more and more often. In last few days it was unable to play even for a while :/ (im playing since October and i never had problem like that. I scanned my comp / update all drivers / tried repair instalations / close some processes - nothing helped...

    Character: Sephirgr
    Server [EN] Veritas
    Time 21/1/2014 10:58 (UTC+02:00)
    Ping: No loss of connection, ping was around 84 as usual in most games during the disconnection it got around 100ms.
    Action: Moving around Velika for some quests.

    Chracter: Silvérstar
    Server: Killian
    Time: 25.01.2014 10:00 (GMT+1)
    Ping: I pinged google.com and just before the game crashes it get's timed out from the pinging and says that my IP can't get to google.com and after the crash it starts pinging without problem :/

    Quote from Starflip

    Chracter: Silvérstar
    Server: Killian
    Time: 25.01.2014 10:00 (GMT+1)
    Ping: I pinged google.com and just before the game crashes it get's timed out from the pinging and says that my IP can't get to google.com and after the crash it starts pinging without problem :/


    Unfortunately Tera just closes itself when you loose your internet connection.
    And that happened to you.
    Maybe a 24h disconnect from your provider or wifi issues.


    Hello.. it seems that my problem is connection related but no idea what to do with it
    according to my ISP and DSL providers nothing is wrong
    I had this message in the ping at the moment of the crash
    PING: transmit fai led. General fai lure.
    everything before that and after that was just fine.. just this 1 line at the moment of the crash


    I'm connected to my modem with cable.. I've been having similar problems with another game


    p.s the spaces are because for some reason this words are censored :?:

    Hi,
    try to ping your router/modem instead of google.
    Your Modem should have a IP like 192.168.178.1 or something like that.
    If you write "ipconfig" in the black cmd windows, it should be visible as Standardgateways.
    So try ping -t 192.168.178.1 in my example.


    Then you know if really your internet connection is the problem or the connection between your pc and your router.


    Quote from Unsichtbarer

    Hi,
    try to ping your router/modem instead of google.
    Your Modem should have a IP like 192.168.178.1 or something like that.
    If you write "ipconfig" in the black cmd windows, it should be visible as Standardgateways.
    So try ping -t 192.168.178.1 in my example.


    Then you know if really your internet connection is the problem or the connection between your pc and your router.


    Thanks for the reply!
    I did that and got the same result
    The router is quite new and I had similar problems (or worse) before that as well so I doubt the router is the problem
    Is there any way to determine the source of the problem? I've been having connection problems for a long time now.. worse problems than that
    Managed to got them solved after endless calls and few visits with my providers.. but still this one little problem persists
    I appreciate the help :thumbsup: if it's not the right place to discuss it further, than I'd be happy if you could redirect me or pm