FAQ - Character name change request

We created a FAQ document for everyone, who might be affected of the loss of his old character name after the server merge.

I lost my character name after the server merge, is there a way to get it back?

Yes, our support department can investigate the matter. Whether or not you will be able to get your old name back depends on certain aspects, such as character level and if you pre-ordered the game or not.

What factors determine if I can send in a ticket for a name change?

In order to be eligible for a name change, you need to meet the following criteria:

• The character must have hit level 30 or above before the server merge
• The character must officially have held the name at the time of the server merge
• Your account must have been active before the server merge

What criteria will be used to determine who will receive a certain character name in the end?

The following factors will be used in the order listed below:

• Did you pre-order TERA?
• Date when the character with the specific name you want to get back was created
• Total playtime of the character prior to the server merge

I want to contact the support and try to get my old name back, what steps do I have to take?

Be sure that you meet the criteria mentioned above, if so, please follow these steps:

• Get in contact with our customer support team: http://support.tera-europe.com/
• Choose the category "servermerge"
• The ticket to our support needs to include the following details:
  
  
  • Current character name
  • Character name you want to get back
  • Server you are now playing on
  • Server your character was previously on

  
  
  

How long do I need to wait until I hear back from support?

This will greatly depend on the workload we receive regarding name change inquiries.

What happens if someone else has the same name and sends their inquiry to support at a later date, will I lose my name again?

To prevent this situation, we are going to collect all name change support inquiries within the mentioned timeframe and our support department will work through the list after the 28th of November 2012 at 23:59 CET.

What about guild names?

If you run into issues with your guild name, the guild leader can also get in contact with our support. The same criteria will apply as for the character name change mentioned earlier.

Is there a deadline for filing support tickets?

Yes, there is a deadline. You can file support tickets concerning this issue until the 28th of November 2012 at 23:59 CET. Please note that we won’t be able to work on any tickets regarding name changes sent in after this date.

Quote

The following factors will be used in the order listed below:

Did you pre-order TERA?
Date when the character with the specific name you want to get back was created
Total playtime of the character prior to the server merge

what if I created my character with the name in PCC but recently remade it with the same name?

ok, and if guy from another server come and take mine name and he gets it how will i change to new nick?
will they send name change ticket or something ?

One thing still wonders me. If you login at merge, and your name exists already, do you get the option to claim or rename? Or is it that if you login first your name gets claimed automatically. Prolly oversaw that if it was written already somewhere.

Quote from Black Rock Shooter;2255731

One thing still wonders me. If you login at merge, and your name exists already, do you get the option to claim or rename? Or is it that if you login first your name gets claimed automatically. Prolly oversaw that if it was written already somewhere.

My guess is, your name will stay claimed as long as no one from the other server(s) is using it before merge. Somebody correct me if I'm wrong. From what I've read around the forums, you will only need to rename if someone else owns that name as well since both your names will be auto renamed to "xxxx_server1" and "xxxx_server2" at merge.

Hello, It has been a while since i played Tera, and I wasn't on when the merge happened... so I went on to find my chars and i found them with their names (XXXXXXXXX_OldServerName) so they asked me to rename my chars, so I tried and it keeps telling me I can't use this name so i thought it was taken, so I even tried to make up random names like with double letters and numbers or stuff and yet it still tells me I can't change the name to that... so I am stuck in char selecttrying to rename my chars and I can't...

I already sent ticket... but I want to play now.. this is costing my Game-Time which i bought and it is unfair cause i can't even play with my old chars which is (lvl 43)

Please, help

Quote from IceD;2356259

That's great to know, thanks. I'd like to ask one more thing - how does the name change process itself look like? Are you redirected back to the character creation screen, or does some kind of window pop up?

when you try to login with your char , you get a window "blah blah change your name: ____ "
enter something "ok / already taken "
and you cant loging befor done that.

Also, the window to change your name pops up even if you are the first to log in with that nick - although just if there was a duplicate, as already stated. In that case you can either type in the name you had before or rename your character anyway.

So wait.

I didn't know about the server merge and now I can't change my name to the orignal one.
Are you serious?

And whate are te requirements for the names I can't choose anything from numbers or symbols or whatever :S.

I feld hyped to paly this again and this ruins everything